LATEST EDITION

March 2011
M T W T F S S
« Feb   Apr »
 123456
78910111213
14151617181920
21222324252627
28293031  

Is your website legal?

European E-commerce Regulations require your clients to provide certain information on your website and to make it easily accessible. There will be new rules about the way you handle cookies soon, too. Watch this space! […]

What customer-centricity really means and why it matters so much

More than thirty years of earning my living from trying to help people forge better relationships with their customers has convinced me that if we’re to get better at dealing with customers in our professional lives, we need to improve how we communicate with and relate to people in all areas of our lives. […]