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March 2013
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Leicester City Council improves mobile workforce productivity and customer care with GRASP

As the East Midland’s principal unitary authority, Leicester City Council is the primary residential landlord in the area, responsible for a social housing stock of over 22,000 properties. To ensure that its properties are kept in the optimum state of repair, the Council employs a large mobile workforce of skilled trades operatives (bricklayers, carpenters, plasterers, plumbers, electricians, roofers, painters and decorators etc). This workforce undertakes all of the planned and reactive maintenance and renovation work on the properties, with job allocation and scheduling organised on a daily, and potentially, real-time basis. […]