THE LATEST EDITION

November 2018
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CTA (Council Tax Advisors) partners with local councils across the UK – aiming to halve use of bailiffs by 2016

From the consumer’s end, CTA (Council Tax Advisors) come as a godsend to the millions of individuals and businesses that owe Council Tax arrears. Offering free telephone advice and helping clients communicate with their Local Council to set up manageable repayment plans, thousands have turned to CTA after bailiffs have come knocking.

However, in a […]

What customer-centricity really means and why it matters so much

More than thirty years of earning my living from trying to help people forge better relationships with their customers has convinced me that if we’re to get better at dealing with customers in our professional lives, we need to improve how we communicate with and relate to people in all areas of our lives. […]

An interview with Mark Hunter MP

Mark Hunter MP ( Cheadle) speaks about the economy, VAT increase, child grooming and more.

Another Fine Mess?

The recent announcement that CCTV images can now be used as evidence in the issuing of parking fines is of consequence to every local authority. Colin Forrest, Mail Creation Product Manager, Pitney Bowes discusses the extra burden that this ‘remote enforcement’ will place on councils. […]