{"id":11595,"date":"2026-10-15T12:11:38","date_gmt":"2026-10-15T11:11:38","guid":{"rendered":"https:\/\/www.gpsj.co.uk\/?p=11595"},"modified":"2026-10-15T12:11:39","modified_gmt":"2026-10-15T11:11:39","slug":"fournet-expands-65m-customer-experience-and-ai-business-with-svl-acquisition","status":"publish","type":"post","link":"https:\/\/www.gpsj.co.uk\/?p=11595","title":{"rendered":"FourNet expands \u00a365m customer experience and AI business with SVL acquisition"},"content":{"rendered":"\n

Long-standing partner adds specialist expertise and delivery capacity, strengthening FourNet\u2019s position in financial services and other regulated markets<\/strong><\/p>\n\n\n

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SVL and FourNet teams.<\/figcaption><\/figure>\n<\/div>\n\n\n

FourNet,<\/a> the customer experience and AI transformation partner, has acquired SVL Business Solutions,<\/a> creating a combined business with more than 230 people, over 450 customers and revenues of around \u00a365m.<\/p>\n\n\n\n

The deal brings together two businesses that have worked alongside each other for nearly a decade. <\/p>\n\n\n\n

Glasgow-headquartered SVL has a highly experienced team of 41 employees and specialises in contact centre and customer experience transformation. <\/p>\n\n\n\n

The acquisition further strengthens FourNet\u2019s ability to deliver customer experience transformation projects, particularly in financial services and other regulated markets.<\/p>\n\n\n\n

Over the past five years, SVL\u2019s longstanding specialist expertise in interaction recording, analytics and workforce management has broadened into wider customer experience transformation and AI. <\/p>\n\n\n\n

Its customers operate across financial services, utilities, public safety and other enterprise markets, where reliability, regulatory compliance and continuity of service are essential. Both businesses already serve many of the same sectors and work with many of the same technology partners, including global technology provider NiCE.<\/p>\n\n\n\n

Richard Pennington, co-founder and CEO of FourNet,<\/strong> said: \u201cWe have known SVL and worked alongside its people for nearly a decade, so we know exactly what we are getting: talented specialists who provide an excellent service to organisations where services simply have to work.<\/p>\n\n\n\n

\u201cThis acquisition is about three things: people, customers and technology. SVL\u2019s team shares our commitment to customers and culture, its customers operate in many of the same sectors as ours, and we work with the same technology partners, with complementary skills and services.<\/p>\n\n\n\n

\u201cJoining forces with SVL deepens capabilities FourNet already has and gives us greater capacity to help more customers transform.<\/p>\n\n\n\n

\u201cOrganisations are now moving AI out of pilots and into everyday customer service. They need help proving its value, redesigning the customer journeys and processes around it, and implementing it safely.\u201d<\/p>\n\n\n\n

The acquisition increases FourNet\u2019s capacity to support that shift. Together, the businesses can help customers identify where AI will make the biggest difference, redesign customer journeys and processes, and implement the technology on secure, resilient and well-governed systems.<\/p>\n\n\n\n

FourNet combines consultancy, customer experience and AI transformation expertise with cybersecurity and operational capabilities. SVL brings additional specialists and complementary skills to that offering, while expanding FourNet\u2019s customer base in financial services, an area of growth for the business.<\/p>\n\n\n\n

SVL customers will continue to work with the same people, while gaining access to FourNet\u2019s wider team and capabilities.<\/p>\n\n\n\n

David Kindness, CEO of SVL Business Solutions<\/strong>, said: \u201cOur customers stay with us because of our people, our expertise and the quality of service we provide. Joining FourNet protects those strengths while giving our customers a much larger team and a broader range of capabilities behind them.<\/p>\n\n\n\n

\u201cWe have worked with FourNet for many years and share the same approach: employing specialist people, delivering excellent service and doing what is right for the customer.<\/p>\n\n\n\n

\u201cThis gives our people greater opportunities to develop, gives our customers access to additional expertise and investment, and provides a strong platform for SVL\u2019s continued growth.\u201d<\/p>\n\n\n\n

The acquisition continues FourNet\u2019s expansion through organic growth and acquisitions that add specialist expertise, customers and delivery capacity.<\/p>\n\n\n\n

James Painter, partner at Palatine, FourNet’s private equity backer since 2021, said<\/strong>: \u201cSVL represents a highly strategic acquisition for FourNet given the complementary customer base and technology partnerships. It brings specialist expertise which strengthens FourNet\u2019s customer experience transformation proposition into mission-critical sectors.<\/p>\n\n\n\n

\u201cThis is FourNet\u2019s fifth acquisition since 2020, and we are delighted to continue to support Richard Pennington and the management team as they build a unique platform in the sector through a combination of organic growth and carefully selected acquisitions.\u201d<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"\n

Long-standing partner adds specialist expertise and delivery capacity, strengthening FourNet\u2019s position in financial services and other regulated markets<\/p>\n

SVL and FourNet teams. <\/p>\n

FourNet, the customer experience and AI transformation partner, has acquired SVL Business Solutions, creating a combined business with more than 230 people, over 450 customers and revenues of around \u00a365m.<\/p>\n

The deal <\/p>\n

Continue reading FourNet expands \u00a365m customer experience and AI business with SVL acquisition<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"footnotes":""},"categories":[11],"tags":[3773,1109,4978,4064,25,417,26,264,310,416,4977],"class_list":["post-11595","post","type-post","status-publish","format-standard","hentry","category-finance-investment","tag-ai-2","tag-finance","tag-financial-services","tag-fournet","tag-government-public-sector-journal","tag-government-journal","tag-gpsj","tag-gpsj-magazine","tag-public-sector","tag-public-sector-journal","tag-svl","odd"],"yoast_head":"\nFourNet expands \u00a365m customer experience and AI business with SVL acquisition - Government & Public Sector Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gpsj.co.uk\/?p=11595\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FourNet expands \u00a365m customer experience and AI business with SVL acquisition - Government & Public Sector Journal\" \/>\n<meta property=\"og:description\" content=\"Long-standing partner adds specialist expertise and delivery capacity, strengthening FourNet\u2019s position in financial services and other regulated markets SVL and FourNet teams. FourNet, the customer experience and AI transformation partner, has acquired SVL Business Solutions, creating a combined business with more than 230 people, over 450 customers and revenues of around \u00a365m. 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