A record number of Coast & Country Housing employees have been working towards qualifications in the last 12 months. <\/p>\n
More than 100 staff have been studying for a wide range of qualifications including NVQs, Institute of Leadership and Management credentials, Foundation Degrees, Chartered Institute of Purchase and Supply Diplomas, European Computer Driving Licences and Masters Degrees.<\/p>\n
Employees, from maintenance technicians to customer service staff to service team leaders, managers and supervisors, have been encouraged to extend their skills and knowledge through training and development programmes.<\/p>\n
For the first time, Coast & Country worked with the School of Health & Social Care from Teesside University to deliver a leadership course, which has been so successful it plans to repeat the programme in the next academic year. <\/p>\n
Coast & Country, one of the largest regeneration and housing companies in the region is aiming to be the best social housing business in the country and last year launched a Journey to Excellence initiative to help achieve that goal.<\/p>\n
A key part of this initiative was to examine how the company is organised, how it can excel in customer service and how it can play a key role in regenerating communities. <\/p>\n
Part of this strategy is ensuring its staff are motivated and empowered to be the best and the increase in the number of staff undergoing training is a key component.<\/p>\n
Iain Sim, Chief Executive of Coast & Country, said: -Part of our Journey to Excellence is ensuring that employees, throughout the whole of Coast & Country, are given the support and opportunity to broaden their knowledge and skills base to enable them to provide an even better service to residents.<\/p>\n
-This is the largest number of Coast & Country staff to have studied for qualifications in one year. It has proved to be a great motivator with many, having had a taste of getting back in to education, keen to continue with their personal development and work towards further qualifications.<\/p>\n
-A well-trained workforce is more confident and knowledgeable which translates in to improved support and provision for our customers.<\/p>\n","protected":false},"excerpt":{"rendered":"
A record number of Coast & Country Housing employees have been working towards qualifications in the last 12 months. <\/p>\n