{"id":5434,"date":"2020-10-12T12:46:18","date_gmt":"2020-10-12T11:46:18","guid":{"rendered":"https:\/\/www.gpsj.co.uk\/?p=5434"},"modified":"2020-10-12T12:46:18","modified_gmt":"2020-10-12T11:46:18","slug":"keeping-apps-on-track-the-business-case-for-application-performance-management","status":"publish","type":"post","link":"https:\/\/www.gpsj.co.uk\/?p=5434","title":{"rendered":"Keeping Apps on Track: The Business Case for Application Performance Management"},"content":{"rendered":"
\"\"

Sascha Giese, Head Geek\u2122, SolarWinds<\/p><\/div>\n

By Sascha Giese, Head Geek\u2122<\/sup>, <\/em>SolarWinds<\/em><\/a><\/p>\n

The U.K. public sector has never been more digital than it is now, and an increasing use of applications\u2014both within organisations and for use by the general public\u2014have allowed the sector to work more efficiently and provide better services. But, the more applications in use, the higher the risk something could go wrong. The problem needn\u2019t be something as severe as the app breaking entirely, but could include something as simple as it not performing optimally. If, for example, an app for patients to book GP appointments is slow and tricky to use, most patients will give up and call their surgery instead, making the app unnecessary and increasing the pressure on GP receptionists.<\/p>\n

That\u2019s why \u201cslow\u201d is the new \u201cdown.\u201d Users have high expectations from technology now, and the public sector must keep up. There are five key reasons why organisations need a comprehensive performance management strategy to track and measure all of their digital touchpoints and mitigate the impact to both the organisation and the user.<\/p>\n

    \n
  1. Keeping Everything on a Tight Schedule<\/strong>\u00a0<\/strong><\/li>\n<\/ol>\n

    Until recently, most organisations across all sectors typically ran on analogue models, where users or customers would physically go to the organisation and initiate an interaction to receive certain products or services. The old system worked fine in most cases, but compared with new methodologies the analogue model was inefficient. It required more advanced prep, longer wait times, and led to higher overheads.<\/p>\n

    Now the public sector\u2014along with the rest of the world\u2014is interconnected, often by custom apps and websites (custom, because each organisation is different, with different needs unable to be fulfilled by a \u201cone-size-fits-all\u201d approach). When it works well, everything runs smoothly. But a small blip can mean disaster. Every modern, digitally-interconnected system is kept in good working order by monitoring. Everything about the app and the site is monitored and measured to the \u201cnth degree.\u201d How is the mobile app performing? How long did the user stay on a page? How quickly did the app fulfill a request?<\/p>\n

    Monitoring allows you to find this out quickly, and fix any problems before they grow. This is known as application performance monitoring, or APM, and it\u2019s rapidly becoming a must-have for organisations to ensure poor performance is avoided.<\/p>\n

      \n
    1. Speed Should Be a Top Priority<\/strong>\u00a0<\/strong><\/li>\n<\/ol>\n

      In the business world, speed is rapidly becoming one of the most important features of apps and websites. In 2018, Google changed its algorithm to make site speed a ranking factor in mobile search<\/a>, prioritising sites providing users with a fast response. Businesses unable to provide this can miss out on potential sales, because customers expect quick transaction times.<\/p>\n

      A similar challenge is becoming evident in the public sector\u2014users interact with digital services far more than before, but if a site is slow to load, they may be tempted to seek the same help elsewhere. A recent study by Decibel<\/a> found 95% of consumers in the U.S. and U.K. will leave an e-commerce or brand site if they\u2019re having a frustrating time. Google says<\/a> a mobile site should load within three seconds. Take longer than five seconds, and the probability of users bouncing increases by 90%. Every organisation, therefore, needs to know where and when they jump. You can find out with APM. It gives you continuous visibility into how your application is performing and helps answer the question, \u201cis my app any good?\u201d<\/p>\n

        \n
      1. But Speed Isn\u2019t the Only Priority<\/strong>\u00a0<\/strong><\/li>\n<\/ol>\n

        In the early days of cloud, the majority of IT leaders were impressed by its ability to disconnect from messy interactions with on-premises equipment. It was elastic, scalable, and agile; they could quickly deploy more resources if anything slowed down in the cloud. However, it didn\u2019t automatically guarantee a better user experience.<\/p>\n

        Teams still need proactive visibility. With continuous monitoring, you can understand the performance of both the application and the infrastructure it runs on. Instead of always reacting to any problems, you can start delivering better results. APM tells you where you\u2019re getting value and where you\u2019re not, and highlights when you\u2019re spending too much on a less vital feature. Successful monitoring isn\u2019t necessarily about spending the most money\u2014it\u2019s about knowing where and when to spend it. APM won\u2019t solve everything, but it does give you a perspective of the cost of running your applications and the performance of running those applications\u2014and it does this proactively.<\/p>\n

          \n
        1. Ensuring Teams Can See Clearly<\/strong>\u00a0<\/strong><\/li>\n<\/ol>\n

          Having full visibility of all IT systems and applications ensures problems potentially causing delays or outages can be kept to a minimum. But when there are interruptions, end-to-end visibility shows you the links between the application and the infrastructure. Technology teams can rapidly do root-cause analysis and fix the problem much faster because they\u2019re no longer guessing at where the issues might be.<\/p>\n

          It means IT isn\u2019t wasting time pointing fingers, and in the public sector where budgets and time are often limited, this is particularly important. Teams can work off a consistent and standard set of information. Additionally, for traditional IT organisations, APM gives advanced visibility into infrastructure, whether on-premises, cloud, or hybrid. It also gives key stakeholders a view into important metrics, helping them keep up to date and showing the value of the investment.<\/p>\n

            \n
          1. Developing the Perfect Application<\/strong>\u00a0<\/strong><\/li>\n<\/ol>\n

            There are many reasons why applications don\u2019t always perform well. They could have other applications contending for resources or custom applications could be poorly written. APM is especially useful in the development stage of applications because it allows people writing the applications to understand how their application code is performing immediately. This way, they can optimise their code before it goes live.<\/p>\n

            That app can be written in any number of languages, and it can be designed for any location. APM instruments these apps and allows you to see how those apps are performing down to the code level. The likelihood of deploying poorly performing code into production is then greatly reduced.<\/p>\n

            The key takeaways for public sector IT leaders are that APM might be an expense now, but it enables organisations to deliver better performing applications, and have confidence in doing it quickly and efficiently. Without APM, you have an unknown level of risk associated with the availability and performance of your applications, their transactions, and your infrastructure. And for stakeholders, APM is a valuable tool to boost visibility, so they can be sure their investment provides value to users who can help continue to improve public services across the country.<\/p>\n","protected":false},"excerpt":{"rendered":"

            Sascha Giese, Head Geek\u2122, SolarWinds<\/p>\n

            By Sascha Giese, Head Geek\u2122, SolarWinds<\/p>\n

            The U.K. public sector has never been more digital than it is now, and an increasing use of applications\u2014both within organisations and for use by the general public\u2014have allowed the sector to work more efficiently and provide better services. But, the more <\/p>\n

            Continue reading Keeping Apps on Track: The Business Case for Application Performance Management<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[2083,2082,25,417,26,264,143,416,422,1152],"class_list":["post-5434","post","type-post","status-publish","format-standard","hentry","category-it-it-security","tag-apm","tag-application-performance-management","tag-government-public-sector-journal","tag-government-journal","tag-gpsj","tag-gpsj-magazine","tag-it","tag-public-sector-journal","tag-public-sector-magazine","tag-solarwinds","odd"],"yoast_head":"\nKeeping Apps on Track: The Business Case for Application Performance Management - Government & Public Sector Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gpsj.co.uk\/?p=5434\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Keeping Apps on Track: The Business Case for Application Performance Management - Government & Public Sector Journal\" \/>\n<meta property=\"og:description\" content=\"Sascha Giese, Head Geek\u2122, SolarWinds By Sascha Giese, Head Geek\u2122, SolarWinds The U.K. public sector has never been more digital than it is now, and an increasing use of applications\u2014both within organisations and for use by the general public\u2014have allowed the sector to work more efficiently and provide better services. But, the more Continue reading Keeping Apps on Track: The Business Case for Application Performance Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gpsj.co.uk\/?p=5434\" \/>\n<meta property=\"og:site_name\" content=\"Government & Public Sector Journal\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-12T11:46:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2019\/05\/Sascha-Giese-014_2048-200x300.jpg\" \/>\n<meta name=\"author\" content=\"The GPSJ Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The GPSJ Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434\"},\"author\":{\"name\":\"The GPSJ Team\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\"},\"headline\":\"Keeping Apps on Track: The Business Case for Application Performance Management\",\"datePublished\":\"2020-10-12T11:46:18+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434\"},\"wordCount\":1125,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/Sascha-Giese-014_2048-200x300.jpg\",\"keywords\":[\"APM\",\"Application Performance Management\",\"Government & Public Sector Journal\",\"Government Journal\",\"GPSJ\",\"GPSJ Magazine\",\"IT\",\"Public Sector Journal\",\"Public Sector Magazine\",\"Solarwinds\"],\"articleSection\":[\"IT & IT Security\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434\",\"name\":\"Keeping Apps on Track: The Business Case for Application Performance Management - Government & Public Sector Journal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/Sascha-Giese-014_2048-200x300.jpg\",\"datePublished\":\"2020-10-12T11:46:18+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#primaryimage\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/Sascha-Giese-014_2048.jpg\",\"contentUrl\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2019\\\/05\\\/Sascha-Giese-014_2048.jpg\",\"width\":1365,\"height\":2048,\"caption\":\"Sascha Giese, Head Geek\u2122, SolarWinds\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5434#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.gpsj.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Keeping Apps on Track: The Business Case for Application Performance Management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/\",\"name\":\"Government & Public Sector Journal\",\"description\":\"Public Sector, Government, business, stories and news along with latest developments, research, thought leadership, strategy, policy and insights\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\",\"name\":\"The GPSJ Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"caption\":\"The GPSJ Team\"},\"sameAs\":[\"http:\\\/\\\/gpsj.co.uk\"],\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?author=3\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Keeping Apps on Track: The Business Case for Application Performance Management - Government & Public Sector Journal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gpsj.co.uk\/?p=5434","og_locale":"en_GB","og_type":"article","og_title":"Keeping Apps on Track: The Business Case for Application Performance Management - Government & Public Sector Journal","og_description":"Sascha Giese, Head Geek\u2122, SolarWinds By Sascha Giese, Head Geek\u2122, SolarWinds The U.K. public sector has never been more digital than it is now, and an increasing use of applications\u2014both within organisations and for use by the general public\u2014have allowed the sector to work more efficiently and provide better services. But, the more Continue reading Keeping Apps on Track: The Business Case for Application Performance Management","og_url":"https:\/\/www.gpsj.co.uk\/?p=5434","og_site_name":"Government & Public Sector Journal","article_published_time":"2020-10-12T11:46:18+00:00","og_image":[{"url":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2019\/05\/Sascha-Giese-014_2048-200x300.jpg","type":"","width":"","height":""}],"author":"The GPSJ Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"The GPSJ Team","Estimated reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.gpsj.co.uk\/?p=5434#article","isPartOf":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5434"},"author":{"name":"The GPSJ Team","@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a"},"headline":"Keeping Apps on Track: The Business Case for Application Performance Management","datePublished":"2020-10-12T11:46:18+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5434"},"wordCount":1125,"commentCount":0,"image":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5434#primaryimage"},"thumbnailUrl":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2019\/05\/Sascha-Giese-014_2048-200x300.jpg","keywords":["APM","Application Performance Management","Government & Public Sector Journal","Government Journal","GPSJ","GPSJ Magazine","IT","Public Sector Journal","Public Sector Magazine","Solarwinds"],"articleSection":["IT & IT Security"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.gpsj.co.uk\/?p=5434#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.gpsj.co.uk\/?p=5434","url":"https:\/\/www.gpsj.co.uk\/?p=5434","name":"Keeping Apps on Track: The Business Case for Application Performance Management - Government & Public Sector Journal","isPartOf":{"@id":"https:\/\/www.gpsj.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5434#primaryimage"},"image":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5434#primaryimage"},"thumbnailUrl":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2019\/05\/Sascha-Giese-014_2048-200x300.jpg","datePublished":"2020-10-12T11:46:18+00:00","author":{"@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a"},"breadcrumb":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5434#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gpsj.co.uk\/?p=5434"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.gpsj.co.uk\/?p=5434#primaryimage","url":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2019\/05\/Sascha-Giese-014_2048.jpg","contentUrl":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2019\/05\/Sascha-Giese-014_2048.jpg","width":1365,"height":2048,"caption":"Sascha Giese, Head Geek\u2122, SolarWinds"},{"@type":"BreadcrumbList","@id":"https:\/\/www.gpsj.co.uk\/?p=5434#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gpsj.co.uk\/"},{"@type":"ListItem","position":2,"name":"Keeping Apps on Track: The Business Case for Application Performance Management"}]},{"@type":"WebSite","@id":"https:\/\/www.gpsj.co.uk\/#website","url":"https:\/\/www.gpsj.co.uk\/","name":"Government & Public Sector Journal","description":"Public Sector, Government, business, stories and news along with latest developments, research, thought leadership, strategy, policy and insights","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gpsj.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a","name":"The GPSJ Team","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","caption":"The GPSJ Team"},"sameAs":["http:\/\/gpsj.co.uk"],"url":"https:\/\/www.gpsj.co.uk\/?author=3"}]}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5434","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5434"}],"version-history":[{"count":1,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5434\/revisions"}],"predecessor-version":[{"id":5435,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5434\/revisions\/5435"}],"wp:attachment":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5434"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5434"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5434"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}