Barnet Homes<\/a> to successfully launch a new in-house repairs service that is dedicated to improving the way property maintenance is delivered to tenants. The provision, designed in consultation with residents and the housing association\u2019s Performance Advisory Group, is shaped around delivering services in line with customers\u2019 needs.<\/p>\n\u201cOur vision is to deliver services efficiently, first time. To achieve that goal, we needed a modern integrated system that could handle everything from appointment booking to work planning in a highly unified and automated manner,\u201d says Pete Davey, Head of IT, Barnet Homes. \u201cDelivering the high-quality repair and maintenance services our residents expect and deserve depends on us having full visibility of our repairs teams at all times \u2013 and that\u2019s exactly what Connect gives us, thanks to integrated job management and mobile working technologies.\u201d<\/p>\n
Providing a real-time snapshot of the performance of field operatives, the easy-to-configure solution has enabled Barnet Homes to streamline, automate and centrally manage its service delivery processes. The fully featured cloud-based solution provides all the scalability, integration with back-office systems and secure backup Barnet Homes needs to ensure its day-to-day operations are never compromised or disrupted.<\/p>\n
Launched at the height of the coronavirus crisis, the new service has already proved a hit with residents.<\/p>\n
\u201cEven though Barnet Homes have only been using Connect for a short while, we can already see the benefits that this is delivering to our organisation,\u201d continues Davey. \u201cThe dashboards provide us with the real time visibility and control we need and the transition to a cloud-based solution means we now have complete confidence in the security of all our tenant and organisational data.\u201d<\/p>\n
Barnet Homes is now using Connect to initiate a number of service enhancements that will significantly extend the portfolio of services delivered to residents. In August, just months after the initial service launch, Barnet Homes successfully brought the servicing and installation of gas heating appliances, as well as managing heating breakdowns, back in-house.<\/p>\n
\u201cResidents now have the confidence of dealing with our own operatives, plus we\u2019re better able to manage the speed and quality of our response to residents\u2019 needs. Connect not only enables us to better manage and coordinate our services on a day-to-day basis, it also gives us instant access to the data sets we need to determine the effectiveness and performance of the service and evolve our offering in line with new identified needs,\u201d concludes Davey.<\/p>\n
Jim Darragh, CEO of Totalmobile comments, \u201cWith Connect, Barnet Homes can use real time monitoring to trigger tasking into the work management system, increase workforce capacity with automation, and use a video-based diagnostic solution to reduce unnecessary site visits. It represents a huge milestone for the team and has been pivotal in helping it transform its operations and respond more effectively to the needs of residents.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
London housing association uses Totalmobile\u2019s cloud-based job management solution Connect to power up a new in-house repairs service for residents<\/p>\n
Totalmobile, the UK leader in Field Service Management software solutions, recently announced that it has provided the technology for Barnet Homes to successfully launch a new in-house repairs service that is dedicated to improving <\/p>\n
Continue reading Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[2],"tags":[2101,2100,25,417,26,264,763,309,416,1001],"class_list":["post-5497","post","type-post","status-publish","format-standard","hentry","category-local-authority-councils","tag-barnet","tag-barnet-homes","tag-government-public-sector-journal","tag-government-journal","tag-gpsj","tag-gpsj-magazine","tag-housing","tag-london","tag-public-sector-journal","tag-totalmobile","odd"],"yoast_head":"\nBarnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services - Government & Public Sector Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gpsj.co.uk\/?p=5497\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services - Government & Public Sector Journal\" \/>\n<meta property=\"og:description\" content=\"London housing association uses Totalmobile\u2019s cloud-based job management solution Connect to power up a new in-house repairs service for residents Totalmobile, the UK leader in Field Service Management software solutions, recently announced that it has provided the technology for Barnet Homes to successfully launch a new in-house repairs service that is dedicated to improving Continue reading Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gpsj.co.uk\/?p=5497\" \/>\n<meta property=\"og:site_name\" content=\"Government & Public Sector Journal\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-26T15:34:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-26T15:34:45+00:00\" \/>\n<meta name=\"author\" content=\"The GPSJ Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The GPSJ Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497\"},\"author\":{\"name\":\"The GPSJ Team\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\"},\"headline\":\"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services\",\"datePublished\":\"2020-10-26T15:34:07+00:00\",\"dateModified\":\"2020-10-26T15:34:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497\"},\"wordCount\":520,\"commentCount\":0,\"keywords\":[\"Barnet\",\"Barnet Homes\",\"Government & Public Sector Journal\",\"Government Journal\",\"GPSJ\",\"GPSJ Magazine\",\"Housing\",\"London\",\"Public Sector Journal\",\"Totalmobile\"],\"articleSection\":[\"Local Authority & Councils\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497\",\"name\":\"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services - Government & Public Sector Journal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#website\"},\"datePublished\":\"2020-10-26T15:34:07+00:00\",\"dateModified\":\"2020-10-26T15:34:45+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=5497#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.gpsj.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/\",\"name\":\"Government & Public Sector Journal\",\"description\":\"Public Sector, Government, business, stories and news along with latest developments, research, thought leadership, strategy, policy and insights\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\",\"name\":\"The GPSJ Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"caption\":\"The GPSJ Team\"},\"sameAs\":[\"http:\\\/\\\/gpsj.co.uk\"],\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?author=3\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services - Government & Public Sector Journal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gpsj.co.uk\/?p=5497","og_locale":"en_GB","og_type":"article","og_title":"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services - Government & Public Sector Journal","og_description":"London housing association uses Totalmobile\u2019s cloud-based job management solution Connect to power up a new in-house repairs service for residents Totalmobile, the UK leader in Field Service Management software solutions, recently announced that it has provided the technology for Barnet Homes to successfully launch a new in-house repairs service that is dedicated to improving Continue reading Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services","og_url":"https:\/\/www.gpsj.co.uk\/?p=5497","og_site_name":"Government & Public Sector Journal","article_published_time":"2020-10-26T15:34:07+00:00","article_modified_time":"2020-10-26T15:34:45+00:00","author":"The GPSJ Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"The GPSJ Team","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.gpsj.co.uk\/?p=5497#article","isPartOf":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5497"},"author":{"name":"The GPSJ Team","@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a"},"headline":"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services","datePublished":"2020-10-26T15:34:07+00:00","dateModified":"2020-10-26T15:34:45+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5497"},"wordCount":520,"commentCount":0,"keywords":["Barnet","Barnet Homes","Government & Public Sector Journal","Government Journal","GPSJ","GPSJ Magazine","Housing","London","Public Sector Journal","Totalmobile"],"articleSection":["Local Authority & Councils"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.gpsj.co.uk\/?p=5497#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.gpsj.co.uk\/?p=5497","url":"https:\/\/www.gpsj.co.uk\/?p=5497","name":"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services - Government & Public Sector Journal","isPartOf":{"@id":"https:\/\/www.gpsj.co.uk\/#website"},"datePublished":"2020-10-26T15:34:07+00:00","dateModified":"2020-10-26T15:34:45+00:00","author":{"@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a"},"breadcrumb":{"@id":"https:\/\/www.gpsj.co.uk\/?p=5497#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gpsj.co.uk\/?p=5497"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gpsj.co.uk\/?p=5497#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gpsj.co.uk\/"},{"@type":"ListItem","position":2,"name":"Barnet Homes Launches In-house Repairs Team with Totalmobile to Improve Tenant Services"}]},{"@type":"WebSite","@id":"https:\/\/www.gpsj.co.uk\/#website","url":"https:\/\/www.gpsj.co.uk\/","name":"Government & Public Sector Journal","description":"Public Sector, Government, business, stories and news along with latest developments, research, thought leadership, strategy, policy and insights","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gpsj.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a","name":"The GPSJ Team","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","caption":"The GPSJ Team"},"sameAs":["http:\/\/gpsj.co.uk"],"url":"https:\/\/www.gpsj.co.uk\/?author=3"}]}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5497"}],"version-history":[{"count":2,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5497\/revisions"}],"predecessor-version":[{"id":5499,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/5497\/revisions\/5499"}],"wp:attachment":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}