{"id":6370,"date":"2022-02-01T15:15:59","date_gmt":"2022-02-01T14:15:59","guid":{"rendered":"https:\/\/www.gpsj.co.uk\/?p=6370"},"modified":"2022-02-01T15:15:59","modified_gmt":"2022-02-01T14:15:59","slug":"voicescape-launches-transformative-income-recovery-software","status":"publish","type":"post","link":"https:\/\/www.gpsj.co.uk\/?p=6370","title":{"rendered":"Voicescape launches transformative income recovery software"},"content":{"rendered":"
\"\"<\/a>

Daniel Harrison, co-founder and head of technology at Voicescape<\/p><\/div>\n

Voicescape has launched a unique tenant engagement solution for social landlords and local authorities, representing a major step change in the intelligent automation of rent arrears management.<\/p>\n

Caseload Manager (CM) has been developed by the specialist software business to enable social landlords to improve the efficiency and effectiveness of income recovery.<\/p>\n

It combines Artificial Intelligence (AI), Machine Learning (ML), and Data Science and Behavioural Insight (Bi), to identify individual tenant behaviours and risks, automating each stage of the arrears management process. It then applies learning algorithms to accurately predict future customer behaviour, continuously improving operations over time.<\/p>\n

Daniel Harrison, co-founder and head of technology at Voicescape, said: \u201cNever before have customer engagement and operational efficiency been more important in helping social landlords to tackle growing income deficits. The sector is facing challenges that have been exacerbated by the pandemic, stretching financial and resource pressures further than ever, and placing demands on organisations to support tenants with the rising cost of living.<\/p>\n

\u201cWith rents predicted to rise by as much as 4.1 per cent from April 2022, it\u2019s a critical time for social landlords to be able to engage meaningfully with tenants to create successful outcomes for everyone. For the first time, social housing managers can realise the true value of the data they possess, big or small, allowing teams to manage rent arrears more effectively, at a lower cost, and with an improved tenant experience,\u201d he added.<\/p>\n

CM is designed to work with all major Housing Management Systems (HMSs) and in-house developed IT support systems, addressing the entirety of the arrears pool in one solution. It does not require additional modules should the landlord wish to tackle Former Tenant Arrears, for example.<\/p>\n

Daniel added: \u201cIt doesn\u2019t sit in isolation from the rest of the arrears ecosystem. It brings together critical and salient information in one place. By intelligently profiling risk and then taking active intervention, Caseload Manager reduces the generation of new caseload and resulting volume of active cases, saving hours of manual work.\u201d\"\"<\/a><\/p>\n

The CM solution has been developed in partnership with Thirteen, which provides housing services to more than 70,000 customers across Yorkshire, Teesside and the North East.<\/p>\n

Chris Marshall, head of housing services at Thirteen, explained: \u201cWe\u2019ve all seen the challenges of debt recovery through the pandemic and what we\u2019re seeing now is the cost of living really starting to have an impact, particularly for low income customers that sit just above the housing benefit threshold. As an organisation our ambition is to use behavioural science to intervene at the right time, with the right message, as well as increasing our use of automation to free up our colleagues\u2019 time to be able to spend with customers.<\/p>\n

\u201cCaseload Manager not only aligns with the values of our organisation to deliver automation driven by behavioural science, it\u2019s helped us to deliver support to customers when they most need it, and uses all of the intelligence we have on our customers to help us be smarter in our interventions. It\u2019s supported our co-ordinators to manage debt cases in one clear dashboard to streamline processes and reduce the volume of manual intervention required. We\u2019ve already seen, in a relatively short space of time, the benefits of how the system continues to learn from the action that we take and the behaviour of our customers to refine those interventions.\u201d<\/p>\n

Using a unique combination of automation technology, behavioural insights and data science, Voicescape creates bespoke communication solutions that help public service organisations drive substantial operational efficiencies and service-level improvements.<\/p>\n","protected":false},"excerpt":{"rendered":"

Daniel Harrison, co-founder and head of technology at Voicescape<\/p>\n

Voicescape has launched a unique tenant engagement solution for social landlords and local authorities, representing a major step change in the intelligent automation of rent arrears management.<\/p>\n

Caseload Manager (CM) has been developed by the specialist software business to enable social landlords to improve <\/p>\n

Continue reading Voicescape launches transformative income recovery software<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[11,2,2701],"tags":[1285,2714,2711,2717,2715,25,417,26,264,763,2716,169,2713,310,416,422,2712],"class_list":["post-6370","post","type-post","status-publish","format-standard","hentry","category-finance-investment","category-local-authority-councils","category-technology","tag-artificial-intelligence-ai","tag-behavioural-insight-bi","tag-caseload-manager-cm","tag-cm-solution","tag-daniel-harrison","tag-government-public-sector-journal","tag-government-journal","tag-gpsj","tag-gpsj-magazine","tag-housing","tag-housing-management-systems-hmss","tag-local-authorities","tag-machine-learning-ml","tag-public-sector","tag-public-sector-journal","tag-public-sector-magazine","tag-voicescape","odd"],"yoast_head":"\nVoicescape launches transformative income recovery software - Government & Public Sector Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gpsj.co.uk\/?p=6370\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Voicescape launches transformative income recovery software - Government & Public Sector Journal\" \/>\n<meta property=\"og:description\" content=\"Daniel Harrison, co-founder and head of technology at Voicescape Voicescape has launched a unique tenant engagement solution for social landlords and local authorities, representing a major step change in the intelligent automation of rent arrears management. Caseload Manager (CM) has been developed by the specialist software business to enable social landlords to improve Continue reading Voicescape launches transformative income recovery software\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gpsj.co.uk\/?p=6370\" \/>\n<meta property=\"og:site_name\" content=\"Government & Public Sector Journal\" \/>\n<meta property=\"article:published_time\" content=\"2022-02-01T14:15:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2022\/02\/Daniel-Harrison-colour-1024x768.jpg\" \/>\n<meta name=\"author\" content=\"The GPSJ Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The GPSJ Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=6370#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=6370\"},\"author\":{\"name\":\"The GPSJ Team\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\"},\"headline\":\"Voicescape launches transformative income recovery software\",\"datePublished\":\"2022-02-01T14:15:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=6370\"},\"wordCount\":613,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=6370#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Daniel-Harrison-colour-1024x768.jpg\",\"keywords\":[\"Artificial Intelligence (AI)\",\"Behavioural Insight (Bi)\",\"Caseload Manager (CM)\",\"CM solution\",\"Daniel Harrison\",\"Government & Public Sector Journal\",\"Government Journal\",\"GPSJ\",\"GPSJ Magazine\",\"Housing\",\"Housing Management Systems (HMSs)\",\"Local Authorities\",\"Machine Learning (ML)\",\"public sector\",\"Public Sector Journal\",\"Public Sector Magazine\",\"Voicescape\"],\"articleSection\":[\"Finance & Investment\",\"Local Authority & Councils\",\"Technology\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=6370#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=6370\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=6370\",\"name\":\"Voicescape launches transformative income recovery software - 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