{"id":7977,"date":"2024-02-14T09:17:39","date_gmt":"2024-02-14T08:17:39","guid":{"rendered":"https:\/\/www.gpsj.co.uk\/?p=7977"},"modified":"2024-02-14T11:43:44","modified_gmt":"2024-02-14T10:43:44","slug":"calls-for-greater-data-led-efficiency-in-the-public-sector","status":"publish","type":"post","link":"https:\/\/www.gpsj.co.uk\/?p=7977","title":{"rendered":"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li>Almost all UK central and local government organisations are skipping key steps necessary to deliver successful major transformation programmes, according to new research from ArvatoConnect.<\/li>\n\n\n\n<li>ArvatoConnect provides customer experience and business optimisation services to public and private organisations.&nbsp;<\/li>\n\n\n\n<li>The findings show that the majority of organisations don\u2019t set key performance benchmarks, secure citizen and employee buy-in or have a data strategy in place.<\/li>\n\n\n\n<li>Many organisations also admit their strategies are led by technology over citizens\u2019 needs, or are driven by an effort to keep pace with other government departments or private businesses.&nbsp;<\/li>\n\n\n\n<li>ArvatoConnect says this is significantly elevating the risk of projects falling short of their potential or missing the mark completely.<\/li>\n<\/ul>\n\n\n\n<p>Many UK public sector organisations are missing key steps necessary to achieving their digital transformation objectives, a new report reveals \u2013 creating the risk that public transformation projects fail to fully deliver their intended benefits.&nbsp;<\/p>\n\n\n\n<p>Nearly two thirds (65%) of public sector organisations currently delivering digital transformation projects don\u2019t have an overarching data strategy, while 71% can\u2019t effectively gather, collate and manage data and 68% aren\u2019t confident they can protect it once they have it.&nbsp;<\/p>\n\n\n\n<p>The research, published by ArvatoConnect \u2013 formerly Arvato CRM Solutions \u2013 and which surveyed* 200 customer experience, IT and transformation decisionmakers in UK central and local government bodies also found that four in five (83%) haven\u2019t gathered feedback from citizens on how their existing solutions are working and nearly nine in ten (87%) haven\u2019t trained employees on new technologies or processes.&nbsp;<\/p>\n\n\n\n<p>Similar proportions admitted to not gaining employee or citizens\u2019 buy-in on their transformation plans (both 79%), or even setting key performance indicators (KPIs) (78%).<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg\" alt=\"\" class=\"wp-image-7985\" style=\"width:327px;height:auto\" srcset=\"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg 1024w, https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-300x200.jpg 300w, https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-768x513.jpg 768w, https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-1536x1025.jpg 1536w, https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-2048x1367.jpg 2048w, https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-150x100.jpg 150w, https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-400x267.jpg 400w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>ArvatoConnect, which provides customer experience and business optimisation services to central and local government organisations and other public sector bodies, says that organisations are misplacing their confidence and that skipping these important steps is creating a \u2018digital deficit\u2019 \u2013 a disconnect between transformation plans\u2019 objectives, and the reality of what they are likely to achieve.<\/p>\n\n\n\n<p><strong>James Towner, Chief Growth Officer, ArvatoConnect, said:<\/strong> <em>\u201cWhile our research tells us that many public bodies are confident in delivering successful digital transformation projects and have such projects underway, this confidence may be misplaced.&nbsp;<\/em><\/p>\n\n\n\n<p><em>\u201cTransformation is critical to delivering better and greater value public services, but the programmes that are missing steps like gathering citizen and employee feedback and even setting KPIs is concerning.&nbsp;<\/em><\/p>\n\n\n\n<p><em>\u201cThese steps constitute key foundations of successful digital transformation projects, and organisations must take this into account and focus on closing these \u2018digital deficits\u2019.\u201d<\/em><\/p>\n\n\n\n<p>ArvatoConnect\u2019s report also uncovered that many public sector transformation strategies were being driven by technology or competitive impulse, rather than by organisations\u2019 or citizens\u2019 needs.&nbsp;<\/p>\n\n\n\n<p>Nearly three quarters (72%) of decisionmakers admitted that their transformation strategies were being led more by available digital solutions than what their citizens or organisations actually require. Meanwhile, two fifths said their plans were being shaped by simply trying to keep pace with other public bodies (40%), or even private businesses (36%).&nbsp;<\/p>\n\n\n\n<p>This type of transformation approach could mean that common customer experience problems are left unaddressed. A separate YouGov poll of UK adults**, commissioned by ArvatoConnect, found that nearly half (47%) of UK adults had experienced an issue when contacting a government body in the last 12 months, while more than two thirds (68%) had experienced an issue contacting a company.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<p><strong>James Towner continued: <\/strong><em>\u201cAny transformation programme needs to be grounded in a clear understanding of the needs of the organisation, its customers or its citizens.&nbsp;<\/em><\/p>\n\n\n\n<p><em>\u201cOrganisations mustn\u2019t fall into the trap of spending time and money on developing solutions that are then left looking for a problem to \u2018fix\u2019.<\/em><\/p>\n\n\n\n<p><em>\u201cTaking the time to get the basics right \u2013 and seeking the right support with digital transformation planning \u2013 will only generate better results over the long term.&#8221;<\/em><\/p>\n\n\n\n<p>The Digital Deficit report is the first launched by ArvatoConnect, formerly Arvato CRM Solutions.&nbsp;<\/p>\n\n\n\n<p>The business is a trusted partner to government departments and local authorities, with clients including Crown Commercial Services and the Department for Education.<\/p>\n\n\n\n<p>The new brand \u2013 launched in February 2024 \u2013 reflects the expansion of the business\u2019 proposition to incorporate both customer experience and business optimisation services, underpinned by innovative, technology-led solutions.&nbsp;<\/p>\n\n\n\n<p>To read the complete Digital Deficit report, click here: <a href=\"http:\/\/www.arvatoconnect.co.uk\/arvatotalks\/uncovering-the-uks-digital-deficit\">www.arvatoconnect.co.uk\/arvatotalks\/uncovering-the-uks-digital-deficit<\/a>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p> Almost all UK central and local government organisations are skipping key steps necessary to deliver successful major transformation programmes, according to new research from ArvatoConnect. ArvatoConnect provides customer experience and business optimisation services to public and private organisations.&nbsp; The findings show that the majority of organisations don\u2019t set key performance benchmarks, secure citizen and <\/p>\n<p>Continue reading <a href=\"https:\/\/www.gpsj.co.uk\/?p=7977\">UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1312,1,2],"tags":[3938,1069,915,25,417,26,264,143,416,422],"class_list":["post-7977","post","type-post","status-publish","format-standard","hentry","category-central-government","category-it-it-security","category-local-authority-councils","tag-arvatoconnect","tag-data","tag-digital-transformation","tag-government-public-sector-journal","tag-government-journal","tag-gpsj","tag-gpsj-magazine","tag-it","tag-public-sector-journal","tag-public-sector-magazine","odd"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019 - Government &amp; Public Sector Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gpsj.co.uk\/?p=7977\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019 - Government &amp; Public Sector Journal\" \/>\n<meta property=\"og:description\" content=\"Almost all UK central and local government organisations are skipping key steps necessary to deliver successful major transformation programmes, according to new research from ArvatoConnect. ArvatoConnect provides customer experience and business optimisation services to public and private organisations.&nbsp; The findings show that the majority of organisations don\u2019t set key performance benchmarks, secure citizen and Continue reading UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gpsj.co.uk\/?p=7977\" \/>\n<meta property=\"og:site_name\" content=\"Government &amp; Public Sector Journal\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-14T08:17:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-14T10:43:44+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg\" \/>\n<meta name=\"author\" content=\"The GPSJ Team\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The GPSJ Team\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977\"},\"author\":{\"name\":\"The GPSJ Team\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\"},\"headline\":\"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019\",\"datePublished\":\"2024-02-14T08:17:39+00:00\",\"dateModified\":\"2024-02-14T10:43:44+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977\"},\"wordCount\":720,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg\",\"keywords\":[\"ArvatoConnect\",\"Data\",\"Digital Transformation\",\"Government &amp; Public Sector Journal\",\"Government Journal\",\"GPSJ\",\"GPSJ Magazine\",\"IT\",\"Public Sector Journal\",\"Public Sector Magazine\"],\"articleSection\":[\"Central Government\",\"IT &amp; IT Security\",\"Local Authority &amp; Councils\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977\",\"name\":\"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019 - Government &amp; Public Sector Journal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg\",\"datePublished\":\"2024-02-14T08:17:39+00:00\",\"dateModified\":\"2024-02-14T10:43:44+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#primaryimage\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/GPSJ-BOUGHT-ISTOCK-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/www.gpsj.co.uk\\\/wp-content\\\/uploads\\\/2024\\\/02\\\/GPSJ-BOUGHT-ISTOCK-scaled.jpg\",\"width\":2560,\"height\":1708,\"caption\":\"Elegant blonde hair man using modern technologies.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?p=7977#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.gpsj.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/\",\"name\":\"Government &amp; Public Sector Journal\",\"description\":\"Public Sector, Government, business, stories and news along with latest developments, research, thought leadership, strategy, policy and insights\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.gpsj.co.uk\\\/#\\\/schema\\\/person\\\/d54386f99736367ec2789825fed93b4a\",\"name\":\"The GPSJ Team\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g\",\"caption\":\"The GPSJ Team\"},\"sameAs\":[\"http:\\\/\\\/gpsj.co.uk\"],\"url\":\"https:\\\/\\\/www.gpsj.co.uk\\\/?author=3\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019 - Government &amp; Public Sector Journal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gpsj.co.uk\/?p=7977","og_locale":"en_GB","og_type":"article","og_title":"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019 - Government &amp; Public Sector Journal","og_description":"Almost all UK central and local government organisations are skipping key steps necessary to deliver successful major transformation programmes, according to new research from ArvatoConnect. ArvatoConnect provides customer experience and business optimisation services to public and private organisations.&nbsp; The findings show that the majority of organisations don\u2019t set key performance benchmarks, secure citizen and Continue reading UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019","og_url":"https:\/\/www.gpsj.co.uk\/?p=7977","og_site_name":"Government &amp; Public Sector Journal","article_published_time":"2024-02-14T08:17:39+00:00","article_modified_time":"2024-02-14T10:43:44+00:00","og_image":[{"url":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg","type":"","width":"","height":""}],"author":"The GPSJ Team","twitter_card":"summary_large_image","twitter_misc":{"Written by":"The GPSJ Team","Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.gpsj.co.uk\/?p=7977#article","isPartOf":{"@id":"https:\/\/www.gpsj.co.uk\/?p=7977"},"author":{"name":"The GPSJ Team","@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a"},"headline":"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019","datePublished":"2024-02-14T08:17:39+00:00","dateModified":"2024-02-14T10:43:44+00:00","mainEntityOfPage":{"@id":"https:\/\/www.gpsj.co.uk\/?p=7977"},"wordCount":720,"commentCount":0,"image":{"@id":"https:\/\/www.gpsj.co.uk\/?p=7977#primaryimage"},"thumbnailUrl":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg","keywords":["ArvatoConnect","Data","Digital Transformation","Government &amp; Public Sector Journal","Government Journal","GPSJ","GPSJ Magazine","IT","Public Sector Journal","Public Sector Magazine"],"articleSection":["Central Government","IT &amp; IT Security","Local Authority &amp; Councils"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.gpsj.co.uk\/?p=7977#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.gpsj.co.uk\/?p=7977","url":"https:\/\/www.gpsj.co.uk\/?p=7977","name":"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019 - Government &amp; Public Sector Journal","isPartOf":{"@id":"https:\/\/www.gpsj.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.gpsj.co.uk\/?p=7977#primaryimage"},"image":{"@id":"https:\/\/www.gpsj.co.uk\/?p=7977#primaryimage"},"thumbnailUrl":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-1024x683.jpg","datePublished":"2024-02-14T08:17:39+00:00","dateModified":"2024-02-14T10:43:44+00:00","author":{"@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a"},"breadcrumb":{"@id":"https:\/\/www.gpsj.co.uk\/?p=7977#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gpsj.co.uk\/?p=7977"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.gpsj.co.uk\/?p=7977#primaryimage","url":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-scaled.jpg","contentUrl":"https:\/\/www.gpsj.co.uk\/wp-content\/uploads\/2024\/02\/GPSJ-BOUGHT-ISTOCK-scaled.jpg","width":2560,"height":1708,"caption":"Elegant blonde hair man using modern technologies."},{"@type":"BreadcrumbList","@id":"https:\/\/www.gpsj.co.uk\/?p=7977#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gpsj.co.uk\/"},{"@type":"ListItem","position":2,"name":"UK PUBLIC SECTOR HARBOURS HIDDEN DIGITAL TRANSFORMATION \u2018DEFICIT\u2019"}]},{"@type":"WebSite","@id":"https:\/\/www.gpsj.co.uk\/#website","url":"https:\/\/www.gpsj.co.uk\/","name":"Government &amp; Public Sector Journal","description":"Public Sector, Government, business, stories and news along with latest developments, research, thought leadership, strategy, policy and insights","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gpsj.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Person","@id":"https:\/\/www.gpsj.co.uk\/#\/schema\/person\/d54386f99736367ec2789825fed93b4a","name":"The GPSJ Team","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/13cdd73dc4abbd6e05b80a0562c7c553a9104ad2e5e96ee20afca2c462894143?s=96&d=blank&r=g","caption":"The GPSJ Team"},"sameAs":["http:\/\/gpsj.co.uk"],"url":"https:\/\/www.gpsj.co.uk\/?author=3"}]}},"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/7977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=7977"}],"version-history":[{"count":4,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/7977\/revisions"}],"predecessor-version":[{"id":7987,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=\/wp\/v2\/posts\/7977\/revisions\/7987"}],"wp:attachment":[{"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=7977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=7977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gpsj.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=7977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}