{"id":9314,"date":"2025-01-22T16:09:50","date_gmt":"2025-01-22T15:09:50","guid":{"rendered":"https:\/\/www.gpsj.co.uk\/?p=9314"},"modified":"2025-01-22T16:09:51","modified_gmt":"2025-01-22T15:09:51","slug":"scopism-launches-the-global-siam-survey-2024-white-paper-sponsored-by-sofigate","status":"publish","type":"post","link":"https:\/\/www.gpsj.co.uk\/?p=9314","title":{"rendered":"Scopism Launches the Global SIAM Survey 2024 White Paper, Sponsored by Sofigate"},"content":{"rendered":"\n

Scopism, the global leader in service integration and management (SIAM) best practices, has released the Global SIAM Survey 2024 results in a new White Paper sponsored by Sofigate. This year marks the seventh edition of the annual survey, providing unparalleled insights into SIAM adoption, maturity, and emerging trends across 38 countries.\u00a0 As more Government\u2019a adopt a SIAM approach, with a call for tenders from the Home Office<\/a>, the survey findings are more relevant than ever.<\/p>\n\n\n\n

The 2024 survey gathered responses from over 250 participants representing a diverse range of industries and organizational sizes. Key highlights include detailed data on organizations adopting or planning to adopt SIAM.<\/p>\n\n\n

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Jyri Kosonen (L) and Markus Aalto from Sofigate<\/figcaption><\/figure>\n<\/div>\n\n\n

This year, a series of questions about AI and its impact and potential within SIAM frameworks were added to the survey. Claire Agutter, Scopism’s Director, commented:<\/p>\n\n\n\n

“The Global SIAM Survey continues to be a vital resource for practitioners and organizations worldwide. This year’s addition of AI-related questions reflects the growing interest in leveraging advanced technologies within SIAM frameworks. We look forward to sharing some fascinating results, and we’re grateful to Sofigate for their support in making this white paper possible.”<\/em><\/p>\n\n\n\n

Sofigate, a Nordic leader in ITSM and digital transformation, sees AI as a key player in shaping the future of SIAM. Jyri Kosonen from Sofigate said:<\/p>\n\n\n\n

“Many ITSM platforms now offer out-of-box AI functionalities, streamlining areas like incident and change management. It’s exciting to see how organizations will harness these capabilities.”<\/em><\/p>\n\n\n\n

Markus Aalto from Sofigate added: “The survey responses align with what we at Sofigate are seeing with the customers that we are helping with SIAM. They usually have large ecosystems with many external services and suppliers. So it’s about control and following the same club rules in the ecosystem. We can see more that companies have also started to realize that they have to have the same processes applied in the ecosystem to utilize artificial intelligence and automation effectively. IT platforms can enable service, but the processes need to govern the users and suppliers to use the platform in order to enrich it with data that AI can learn from and use for building automation.”<\/em><\/p>\n\n\n\n

The Global SIAM Survey 2024 White paper offers a comprehensive breakdown, covering<\/p>\n\n\n\n

organizational insights, the challenges and benefits of SIAM adoption and how AI technologies impact SIAM models. The Global SIAM Survey 2024 White Paper will officially launch on 25th<\/sup> January 2025.  You can register for the launch event here:  beexecutiveevents.com\/webinar\/globalchat-siam-survey-2024\/<\/a><\/p>\n\n\n\n

The white paper is now available for download from the Scopism community website, you can register for the community and download here: scopism.circle.so\/c\/global-siam-surveys-5de2c9\/scopism-sofigate-global-siam-survey-2024<\/a>
<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"\n

Scopism, the global leader in service integration and management (SIAM) best practices, has released the Global SIAM Survey 2024 results in a new White Paper sponsored by Sofigate. This year marks the seventh edition of the annual survey, providing unparalleled insights into SIAM adoption, maturity, and emerging trends across 38 countries. As more Government\u2019a <\/p>\n

Continue reading Scopism Launches the Global SIAM Survey 2024 White Paper, Sponsored by Sofigate<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[],"tags":[4335,25,417,26,264,34,310,422,3571,3537,3538,4334],"class_list":["post-9314","post","type-post","status-publish","format-standard","hentry","tag-global-siam-survey-2024-white-paper","tag-government-public-sector-journal","tag-government-journal","tag-gpsj","tag-gpsj-magazine","tag-home-office","tag-public-sector","tag-public-sector-magazine","tag-scopism","tag-service-integration-and-management-solution-siam","tag-siam","tag-sofigate","odd"],"yoast_head":"\nScopism Launches the Global SIAM Survey 2024 White Paper, Sponsored by Sofigate - Government & Public Sector Journal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gpsj.co.uk\/?p=9314\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Scopism Launches the Global SIAM Survey 2024 White Paper, Sponsored by Sofigate - Government & Public Sector Journal\" \/>\n<meta property=\"og:description\" content=\"Scopism, the global leader in service integration and management (SIAM) best practices, has released the Global SIAM Survey 2024 results in a new White Paper sponsored by Sofigate. 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