r2c, a leading provider of connected fleet and workshop management solutions, has launched a new Incident Management feature, designed to help HGV fleets digitise and streamline the way they capture, track and resolve incidents.
Available now as part of the r2c connected platform, Incident Management helps to revolutionise incident reporting, resolution, and compliance for the transport industry, allowing operators to take control of incidents, near-misses, and vehicle damage from the moment they happen.
Whether it’s a minor scrape or a major accident, the Incident Management feature ensures nothing slips through the cracks by digitising every step of the process.
By replacing outdated, administration-heavy paper-based processes with structured digital workflows, the system ensures faster resolutions, improved communication, and boosts compliance standards and operational transparency – all backed by a complete audit trail and real-time visibility.
“When an incident happens, things often move very fast. Many different factors come into play, from reaction, rescue and repair to issues such as operational vulnerability, compliance and risk management,” said Ash Connell, r2c Commercial Director.
“Our new Incident Management feature ensures these disparate strands are tied together so nothing gets missed, and everything happens when it should.”
Users are able to complete immediate, structured incident logging so incidents can be reported when they occur, or retrospectively, with key details added for accuracy and compliance.
Comprehensive tracking means that within each incident fleets can manage a range of scenarios, from VOR to warranty claims across multiple assets.
It also uses integrated communication tools, which can be set up to send action requests to repairers, incident managers, and stakeholders. This keeps all parties connected and informed throughout the lifecycle of the incident, from initial report through investigation, resolution, and close-out, including vehicles, scenarios, contacts, repairers, and job sheets.
As well as being integral to the management of specific incidents, data-driven Insights are also available, using built-in analytics which highlight trends, identify high-risk areas, and uncover root causes, enabling preventative measures to improve fleet safety performance.
“With this launch, we’re giving fleets the tools to act faster and work smarter when an incident occurs, while also making strategic decisions that improve both safety and efficiency,” said Connell.
“Our Incident Management module doesn’t just track what’s happened – it can help prevent it from happening again.”
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