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THE LATEST EDITION

November 2019
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Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies

AMI Conversational Artificial Intelligence Solution Transforms Services for Citizens

Britannic Technologies, specialists in voice communications, systems integration and managed services, has deployed AMI, a conversational AI solution into Stockport Council’s contact centre to improve customer experience. AMI has enabled the council to reduce the cost of customer response in the contact centre by 95%, compared

Continue reading Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies

Drive strategic change with integrated transport solutions to create more liveable cities

Peter O’Driscoll

Peter O’Driscoll, Managing Director, RingGo

Local governments are now fully embracing digital services that benefit both their staff and constituents, slowly, but surely getting rid of paper and physical offerings. However, to see the scale of benefits that can be realised from digitising, local governments should be looking to develop new

Continue reading Drive strategic change with integrated transport solutions to create more liveable cities

apT ecology team grows after new business wins

Reporter: Stuart Littleford

An ecology team at a pioneering public sector planning and development consultancy is expanding to cope with growing demand.

Telford-based apT’s team of ecological experts has trebled in two years, partly as a result of winning new consultancy work outside their home borough.

The team – made up of ecology and green

Continue reading apT ecology team grows after new business wins

Wiltshire Council takes a step into the future

Reporter: Stuart Littleford

Wiltshire Council has taken a significant step forward by welcoming the first of a team of virtual assistants (VAs) to its workforce. The VA team will complete high volume, repetitive but critical tasks to free up staff time so they can focus on activities that really make a difference to residents and

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Call for volunteers to supercharge our vibrant cultural and creative economy

L-R: Pictured at the Birmingham, Sandwell and Westside Jazz Festival are Cultural Leadership Board chair and Coventry City of Culture chief executive Martin Sutherland, Milda Stasaityte from jazz band The Schwings, Mayor of the West Midlands Andy Street and Remigijus Rancys from The Schwings

Local people from all backgrounds and representatives from cultural organisations

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Free PCI DSS Compliance Guide Launched For Organisations That Handle Cardholder Information

A new free guide has been launched to help organisations that handle payment cardholder information. The jargon-free document explains the complexities of compliance to the Payment Card Industry Data Security Standard (PCI DSS) and what can be done to protect customers, their data and an organisation’s reputation. Developed by contact centre and secure payment experts

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Recite Me guide to help local authorities comply with new accessibility laws

Reporter: Stuart Littleford

Web accessibility and language software company Recite Me has created a guide to help public sector bodies including local authorities understand and comply with new public sector web accessibility regulations.

The Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 came into force for UK public sector bodies in September

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VIDEALERT AWARDED ENFORCEMENT CONTRACT FOR BATH’S CLEAN AIR ZONE

Bath

Bath and North East Somerset Council (B&NES Council) is extending its Videalert CCTV enforcement platform with the installation of additional cameras for an approved class C clean air zone (CAZ) that is expected to commence operation at the end of2020. This scheme gives exemptions to private cars but charges higher polluting buses, coaches,

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Voice and data analytics helps compliance with GDPR and PCI

By Chris Berry, Managing Director, Liquid Voice (UK) Limited

Today’s customers have much greater expectations and organisations are increasingly having to demonstrate that industry regulations are being met and appropriate systems are in place to manage and protect the way in which their personal information is stored. Local authorities have had to find practical and

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Falkirk Council Introduces VDI and IGEL to Deliver Workplace Flexibility and Mobility for Over 2,000 Staff

….£250,000 per annum saved as a rolling desktop PC replacement programme isn’t required…

IGEL, a world leader in software-defined endpoint optimization and control solutions for the secure enterprise, today announced that Falkirk Council has implemented virtual desktop infrastructure (VDI) to provide workplace flexibility and mobility for over 2,000 staff and to enable it to assess

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GROWTH SEES REESINK TURFCARE INVEST IN FLEET OF VANS TO EXPAND CUSTOMER SERVICE OFFERING

Reesink customer service

Reesink Turfcare, the UK distributor for top turfcare brands including Toro, TYM Tractors and Otterbine lake and pond aeration, has invested in six new service vehicles for its mobile technicians.

With the up-to-date and extended fleet, Reesink is now more equipped than ever to provide customers with an effective and dependable

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BearingPoint acquires public services consultancy Prederi in the UK

The acquisition supports BearingPoint’s overall growth objectives, increases its critical mass in the UK, and broadens its public service capabilities.

Management and technology consultancy BearingPoint made a strategic move by acquiring Prederi, a leading consultancy focused on public services in the UK. The acquisition supports BearingPoint’s overall growth objectives, strengthens its presence in the UK,

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PoliceBox and Quvo available on the new Data & Application Solutions (DAS) Framework

Coeus Software joins as a supplier on the latest DAS Framework by the Crown Commercial Service DAS provides a direct route for emergency services, health and other public sector customers to procure cloud software, hardware and professional services all in one procurement Coeus Software listed in lots 1b (Workflow & Case Management Solutions) and

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LOCAL AUTHORITY TRAINING PROVIDER BENEFITS FROM QUALITY INSIGHT

Reporter: Stuart Littleford

Investment in online technology is enabling a local authority-training provider to enhance their quality improvement approach and be prepared for Ofsted.

Gateshead Council Learning & Skills, which provides community learning, apprenticeship and JobCentre Plus training, as well as family learning support and Skills 4 Life, helps more than 11,000 people a year

Continue reading LOCAL AUTHORITY TRAINING PROVIDER BENEFITS FROM QUALITY INSIGHT