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THE LATEST EDITION

November 2019
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Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies

AMI Conversational Artificial Intelligence Solution Transforms Services for Citizens

Britannic Technologies, specialists in voice communications, systems integration and managed services, has deployed AMI, a conversational AI solution into Stockport Council’s contact centre to improve customer experience. AMI has enabled the council to reduce the cost of customer response in the contact centre by 95%, compared to other communication methods such as telephone calls, emails and live web chat. For a council that receives thousands of enquiries a week the potential savings are huge.

However, it is not just about the cost-savings for Stockport Council. Their priority is about improving the customer experience. Stockport Council is modernising the way people access council services, using digital technologies to meet 21st century expectations of customer service and deliver routine services more efficiently. They are committed to human centred design, putting the needs of the people who will be using the service first, rather than the business goals or technical solutions.

Councillor Kate Butler, Cabinet Member for Citizen Focus and Engagement says, “We are redesigning the way we deliver our services, based on the needs of the people who will be using them. We are significantly improving the customer experience by embracing all the opportunities digital solutions bring, including online self-service.”

For the past few years Stockport Council had been offering Contact Centre operated web chat for users who are online and need help, but they were looking for an Artificial Intelligence (AI) solution that could operate on a 24/7 basis and handle as many contacts from citizens as possible. The aim was to transfer low level enquiries to an AI solution and focus their contact centre agent support on customers who are vulnerable or have complex circumstances.

Britannic worked closely with Stockport Council through Discovery workshops to understand their needs in depth and what technology they had in place ensuring that it could be integrated into existing operations and infrastructure. They reviewed the areas where AMI could be used, where it could automate interactions and how it could help improve customer service. To assist the learning process Ami was initially focussed on environment, council tax, bins and recycling, roads and footpaths.

“In each area we studied the customers’ journeys, looking at ways that we could make it easier for them to use. The chat is so simple; they ask AMI what they are looking for and it will present them with the information they require or guide them to a relevant page or the correct form on our website. If the enquiry is too complex, then it will hand over to a contact centre agent,” says Alison Blount, Head of Revenues, Benefits and IAG.

Jonathan Sharp, Director, Britannic Technologies states, “Stockport Council has used digital transformation strategies to re-engineer business processes and modernise the workplace. They engage with customers to examine the journey they take, looking at every touchpoint with the aim to make is as seamless as possible for the users. They also look at how the processes work and flow together as an entirety rather than an isolated project.

“Through analysing the conversations with AMI, they can continue to learn about and identify improvements to the customer journeys for each service – any gaps in her learning indicate there’s a need to revisit the web content.”

As well as extending the hours when online support is available, there are no limits on how many chats Ami can handle at one time, so citizens are no longer having to wait for their queries to be answered. Now with the AMI solution 61% of enquiries are being resolved, while just 19% of chats are being routed to an agent because they are too complex for AMI to deal with.

“We selected Britannic as they understand the requirements of digital transformation solutions for the public sector, and they are accredited by the procurement frameworks. The fact that AMI can automatically update with any changes in our website, can handle unlimited conversations and we can also analyse the chats to make improvements definitely make it stand out from the competition,” says Blount.

If you are free on the 14th November then please join us at our annual summit for business leaders, at Mercedes Benz World, in Weybridge, to see AMI in action and find out about Workplace Modernisation.

www.btlnet.co.uk/events/convergence-summit-2019

To the Ami page.

www.btlnet.co.uk/solutions/contact-centre/contextual-apps-and-ai

Latest edition of GPSJ is now online to read

 

The latest edition of the Government & Public Sector Journal is available to read online: LATEST EDITION

Drive strategic change with integrated transport solutions to create more liveable cities

Peter O’Driscoll

Peter O’Driscoll, Managing Director, RingGo

Local governments are now fully embracing digital services that benefit both their staff and constituents, slowly, but surely getting rid of paper and physical offerings. However, to see the scale of benefits that can be realised from digitising, local governments should be looking to develop new solutions that flow across departmental boundaries. This can take many shapes, but consider for a moment what this could look like with an often forgotten service like parking.

Parking is more than where constituents leave their car. Local governments initially developed smarter parking solutions to control and reduce congestion, but that was just the beginning. Parking has become a leader in the adoption of a cashless way of living and is now being used to drive strategic change in areas as diverse as improving air quality and integrating transport solutions.

Good for the city, good for the environment

As the climate change debate rages at a national and international level, local Councils are often looking for ways to make an impact in their part of the world. There are multiple ways in which parking solutions can help to minimise the environmental impact of driving, with the obvious one being that identifying available parking spots reduces the amount of time spent circling around city centres in search of the elusive spot. This in turn minimises congestion, reduces emissions and improves the air quality.

However, there are much more advanced and impactful ways of reducing pollution. Solutions such as RingGo’s Emissions Based Parking (EBP), which significantly helps local councils improve air quality, demonstrate environmental benefits and ultimately make UK towns and cities better places to live. As most city councils have already migrated the majority of their parking payment systems to digital, adding EBP is an easy and cost-effective implementation process.

The application that drivers are already using to locate a parking spot and pay for parking can easily be adapted to influence environmental impact. Using real-time data, combined with the vehicle’s fuel type and year of manufacture, tariffs can be automatically varied to match pre-defined emission brackets set by the council.

EBP parking schemes are already having an impact. Westminster City Council saw an immediate effect from introducing the solution, reporting a 16% reduction in the most polluting vehicles driving and parking in the city, without any obvious displacement to nearby parking zones.

Parking is also about offering the best ecosystem for encouraging use of vehicles that minimise environmental impact. Electric vehicles are key to the future of transport, and with increasing uptake RingGo allows drivers to view a map of over 5,500 EV charging points across the UK, find the closest charging point and be directed to the selected destination. Increasing awareness of charging points not only helps existing drivers of EVs but also normalises their usage, encouraging greater adoption amongst motorists who may be concerned about making the shift. It also makes the surrounding area more environmentally friendly. 

More efficient transport

Along with the enhanced capabilities being built into unified parking solutions, all mobility systems are benefiting from technological advancements and when harnessed in the right way, this can create amazing results. Converged mobility systems provide data to better understand customers, improve transportation efficiency, recognise new trends in mobility and plan for the future.

PARK NOW, RingGo’s parent company, has helped to implement an Urban Mobility Control Hub (UMCH) in Paris, a perfect example of how digital systems are bringing together not just parking, but data from mobility across the city to increase efficiencies by, for example, reducing congestion. The UMCH connects and manages asset and access models, joining up information from zones, parking machines, pollution forecasts, enforcement data, permits and cashless options. It monitors behaviour in all aspects of mobility and provides ways to improve how people travel around the city.

The complete digitisation and integration of mobility services, including vehicle journeys and parking will increasingly be used to optimise and steer traffic flows. With quick and easy analysis, local governments can use this data to improve how constituents travel, transferring usage to underutilised areas or modes of transport, and ultimately ensuring cities are better places to live. Average parking duration times, high-density zones, price sensitivities, and on-street performance can all be analysed and used to better manage the parking ecosystem.

Consumers also benefit. As travel and parking information increasingly converge within vehicles, motorists are better informed about where to go and how to get there.

Liveable cities of the future

From improving air pollution to creating smart, economic ways to travel through cities, parking has a key role to play in helping local councils provide cleaner, healthier and more liveable cities. While it may be just one part of the overall picture, by understanding local parking needs based on intelligent data insights, governments can gain greater understanding and introduce further smart mobility services supporting a more sustainable future.

‘How much bandwidth do I need?’

David Trossell, CEO and CTO of Bridgeworks

By David Trossell, CEO and CTO of Bridgeworks 

Whenever a network seems to operate too slowly the conversation soon turns to how much bandwidth the network connectivity and infrastructure offers, and then it moves on to how much faster the network could be if more money were made available to ‘resolve’ the problem by buying higher bandwidth network connectivity. The trouble is that increasing your organisation’s bandwidth won’t necessarily equate to higher network performance.

WAN bandwidth is a little bit like the petrol mileage that motor manufacturers claim on their cars. It sounds good, but you never seem to get close to that figure you are expecting. In fact, you are more likely to get closer to the petrol mileage figure than you are to your WAN bandwidth.

Over the past few years organisations have seen a move from so-called small “transactional” type data transfers to the WAN to one that reflects the bulk data transfers that are associated with offsite data backup and cloud use.  This can lead to a conflict between the network team and the data team where one blames the other for poor data throughput. I have been involved in so many conversations in which the data guys are moaning about the lack of throughput, while the network guys respond with: “It’s not our problem; you’re not even using all the bandwidth allocated to your WAN  – it must be your program”, and so it goes on.

In the end the “Carrier” gets pulled in and “If you want to go faster, add more bandwidth. “The contract is signed; more bandwidth is added the salesman gets his commission and…nothing changes! You achieve only the same throughput! More head scratching and embarrassing questions are being asked by accounts and the CFO why we signed up for more expensive connection with no improvement. Why? The clue is in the poor utilisation figures that the network team is reporting.

Long distances

When organisations transport data over long distances that are typical for WANs, the TCP/IP latency effect rears its ugly head and kills the throughput while it waits for those all-important acknowledgements (ACKs) from the other end. So, throwing more bandwidth at the problem is not going to fix it.

Let me explain with an example: If we have a 1Gb/s WAN with 100ms of latency and we are transferring data in 4MB blocks. We send the block of data and then wait 100ms before we get the ACK back from the receiving end before we send the next block of 4MB. So, in 1 second we can send 10 blocks of 4MB = 40MB/s – not bad but a 1Gb WAN should be capable of transferring more than 100MB/s That’s  only 40% utilisation.

So, what happens if we upgrade to 10Gb/s? Does it offer 10 times the performance? That is the perceived wisdom, but don’t forget we still have that 100ms of latency and 4MB blocks. So, we are still only going to transfer 10 x 4MB =40MB/s. Exactly the same as the 1Gb connection. However, the capability of the 10Gb connection is around 1GB/s, so now we have a utilisation of only 4%!

I wish I could say that’s the only problem, but there is yet another performance thief – Packet Loss. What if we lose a few packets along the way…that’s not a great problem, or is it? TCP/IP will resend those that were lost. We may lose a little time, but all the data will get there.

Life is never simple

Unfortunately, life is never simple in the world of data comms and TCP/IP. When TCP/IP sees packet loss, it loses confidence in the connection and shrinks the amount of data it places on the network until it gains confidence in the connection and starts to increase the block size again.  Now let’s apply some packet loss to our example, and assume we shrink the data block by 75%. With the 1Gb WAN our performance drops to 10MB/s (10%) and with the 10G we drop the same throughput but now the utilisation is only 1%. That’s going to take some explaining!

So, what is the solution? Latency is governed by the speed of light and until someone finds another method of communication (perhaps quantum entanglement), then we are stuck with it. You can get low latency connections that take the shortest route, but at the end of the day the two end points are still the same distance apart. As for packet loss, you can order dedicated links which should have much lower packet loss, but both of these options add considerably to the costs.

Data optimisation products

SD-WANs are gaining popularity in many organisations and have many advantages in flexibility and cost over traditional WANs, but still suffer from the same latency and packet loss. The traditional workaround is to deploy WAN Optimisation products. These are data optimisation products as they do not optimise the WAN.

These are very effective in improving the user experience with Office-based products and other data applications, where the data can be compressed or be deduped, but they add no benefit if the data is already compressed or encrypted.  One of the effects of all the high workload involved in compressing or deduplicating the data restricts the overall throughput capability below many of the WAN bandwidths currently available.

Mitigate latency

To gain control of the WAN and return the performance to the full capability of the WAN we need to first, mitigate the effects of latency and secondly, minimise the effect of packet loss. But how? Firstly, to minimise the effect of latency we take the incoming stream of data and split it up into multiple parts to simultaneously send these over the WAN as separate TCP/IP streams.

By filling the “pipe” it’s possible to drive the throughput up as well as the utilisation ratio.  To mitigate the effects of packet loss we can manipulate the number of connections and the size of the data on the WAN. Managing these factors is beyond a network engineer’s ability to constantly tune these. The various other parameters make it impossible too, and that is why within PORTrockIT WAN Data Accelerator, AI is used to manage the whole process constantly by adjusting a myriad of parameters. Typical customers can realise up to 95% of the possible capability of the WAN bandwidth.  The beauty of using agentless WAN Data Acceleration such as PORTrockIT is that it can be used in combination with SD-WAN products to give the user the ability to exploit both new technologies.

How does this work in the real world?

Bridgeworks was asked to see if we could help with NetApp SnapMirror replication of 85TB over approximately 2,000 miles across a 10Gb WAN connection. After all other options had failed, my team ran the replication back to back in the data centre and then ran the same replication over the WAN with the exactly same encrypted data set. As you can imagine the data centre replication was fast. However, over the WAN we were only 7MB/s slower.

5 best practice tips for managing bandwidth and network performance

So, here are my 5 top best practice tips for achieving WAN data acceleration, improved use of existing bandwidth and network performance:

  1. Before blaming the WAN, run the transfer within the data centre and then check the performance and the utilisation of the WAN when transferring data. If it is not in the high 80’s then consider WAN data Acceleration products. If the performance across the WAN is lower than the data centre, and the utilisation is high then consider upgrading the WAN.
  2. Make sure the solution you use can handle multiple differing protocols and not just file transfer protocols. With the increasing use of the Cloud and remote data centres as part of the Backup and Disaster Recovery strategy.
  3. Check with different data types to ensure you have the performance you need not only for backup but MORE importantly when you need to restore data. Many of the cloud transfer products use deduplication.
  4. Consider deploying a WAN Data Acceleration solution such as PORTrockIT to mitigate the effects of latency and packet loss. Add this as a layer onto SD-WANs, too, to achieve greater WAN performance.
  5. Think, you may not need to replace your existing infrastructure. You’re existing network infrastructure may need a boost, but this doesn’t mean that it should be replaced. However, you should plan for data growth, disaster recovery, etc.

The question of ‘How much bandwidth do I need?’ can often be the wrong question when more utilisation could be gained from an existing network infrastructure. However, data volumes are ever increasing, and the need for disaster recovery as well as service continuity is always something that requires constant attention and planning. One thing truism is that the big vendors are often happy to sell solutions that may not adequately mitigate latency, and so organisations should be wary and look to smaller vendors that are often more innovative – providing solutions that actually do the job.

A ‘No Deal’ Brexit will create an economic emergency

For GPSJ by Nigel Wilcock, Executive Director of the Institute of Economic Development

Photo: GPSJ

I have arrived at a clear view that a ‘No Deal’ Brexit will create an economic emergency – one that will impact economic development and regeneration professionals working for local and regional communities. It is considered likely that the impact of all of the factors outlined below will have a sufficiently detrimental effect – that any potential long-term upside (argued by some) will struggle to overcome the poor compound growth rate of a short-medium term slowdown. In other words, even the optimistic long-term view of hardliners will fail to address the short-term harm created for a generation. This is not project fear and the IED is absolutely non-political.  So why do I take this stance on ‘No Deal’? These are the facts, as I see them: 

  1. Immediate disruption

According to the Government’s own analysis, a ‘No Deal’ Brexit will result in additional paperwork, border delays, an immediate imposition of tariffs on large numbers of outbound goods and fewer tariffs to be charged by the UK. This only creates economic ills. Additional paperwork takes time, inevitably impacting on profit margins. Border delays will result in lost export orders or the need to increase inventory to cope with additional days of stock sat in transit. Tariff imposition will either make UK goods more expensive overseas (reducing sales) or will force exporters to cut their prices (reducing margin). The UK Government has set out its proposed tariff regime and also set out a light-touch approach. This means that for a large number of products, the cost of imports from outside the EU will fall – undermining UK suppliers. There is a view that food and fuel will be two product areas significantly affected – essential products where price rises have a disproportionate effect on lower income groups. There is no upside in the immediate aftermath of a ‘No Deal’ Brexit. Some companies may benefit (from stockholding and subsequent higher charges to consumers, for example) but the overall impact on the whole economy is neutral. There is an argument about scale, however it is clear that the immediate economic impact of a ‘No Deal’ Brexit is entirely negative.

  1. Business investment

Analysis has shown that whilst the economy has avoided a recession since the EU referendum, business investment has declined. Cash hoarding on balance sheets is increasing and commercial borrowing is declining. Negotiation of a favourable and known deal could release this pent up investment potential – but a ‘No Deal’ scenario continues uncertainty for a considerable period. Business impacted by increased export difficulties, or concerned about its competitiveness position in the face of suddenly reduced tariffs on imports, risks investment capital until the competitive environment is clearer. There is no conceivable position where business investment increases in the short-term after a ‘No Deal’ Brexit – it may recover as a response to the new trading environment, but in the immediate term it will decline. Again, there is an argument to be made about scale, but it is clear that the immediate business investment impact of a ‘No Deal’ Brexit is entirely negative.

  1. Macro-economic position

The macro-economic position of a ‘No Deal’ Brexit can be considered from a number of perspectives. In the short-term, from a narrow perspective, the evidence has shown that sterling has come under pressure amid uncertainty. A ‘No Deal Brexit’ is likely to result in further deterioration in the value of the pound. This will lead to inflationary pressures as a result of the increase in the cost of imported goods – and this will be exacerbated by the tariff impact on some products. Inflationary pressures will immediately reduce consumer demand but they are also likely to increase pressure on the Bank of England to increase interest rates to meet their long-term inflation targets. This will further impact on consumer spending. It will also result in greater economic hardship for the elements of society most reliant on borrowings. A responding Government stimulus effect through spending or fiscal measures is made difficult through the continued public sector deficit position. It is, therefore, difficult to envisage anything other than a negative macro policy position resulting from ‘No Deal’ in the short-term.

  1. Regional impacts

The immediate downsides of a ‘No Deal Brexit’ set out above suggest that lower income groups will be disproportionately affected (high proportion of spend on food, fuel and interest charges) and businesses involved in import/export trade (manufacturing, wholesale, retail) will face disruption. In addition, any business focused on domestic discretionary spend is also likely to be affected by a general economic slowdown. The result is that knowledge-driven, high-value added, flexible and fast-moving economies are likely to be least affected whilst those economies that are structurally more traditional will be less able to adapt. Generalisations in this area are dangerous but it is easy to foresee a scenario where the digital cluster of Liverpool Street, London (Silicon Roundabout) adapts and continues to grow compared to the automotive branch plant economies of Sunderland or Ellesmere Port. Economic analysis has suggested that a ‘No Deal’ Brexit will worsen and hasten economic divides despite those economies being left behind in economic terms tending to favour Brexit. Certainly, whilst the scale is debatable, there is no foreseeable prospect of poorer and more traditional economy dependent regions out-performing others in a ‘No Deal’ Brexit world.

  1. Medium-term prospects

Short-term prospects after a ‘No Deal’ are regarded as definitely negative – and perhaps very negative. Medium prospects are more difficult to predict – but one area that the economic debate has somewhat overlooked is the impact of overseas ownership on the UK economy. Globalisation has resulted in flows of capital that have resulted in large changes in the ownership and control of companies. The UK has been particularly laissez-faire in policy regarding change of ownership of influential businesses – European businesses typically allow business councils influence over such decisions. Whether the influx of new foreign capital and influence into originally UK-owned businesses is a good idea is a matter for debate. Certainly, over a period of economic and legislative stability the outcomes would seem to have been relatively benign. In a period, however, of major economic disruption and uncertainty, there is a risk that remote UK subsidiaries bidding for Head Office investment against competing locations will now be disadvantaged. Large-scale foreign ownership, built up over time, may now result in a gradual flight of capital from the UK economy – and this capital is more likely to have been sticky if business had remained UK-owned. Government statements and business reporting in this area suggests that the level of foreign influence in UK corporate activity is significantly under-estimated. A further note on foreign ownership of the more dynamic businesses is that export policy is likely to be controlled from head office. The continued clamour for an increase in UK businesses to export is impacted by the ownership and control structure – German-owned businesses are likely to use their UK subsidiaries for the UK market, expansion to meet global needs is more likely to take place near head office – especially if UK exports face increased tariffs. Medium-term, therefore, I do not recognise any credible arguments for an economic upside – but continue to see a rationale for pessimism in the event of a ‘No Deal’ Brexit.  

  1. Longer term

It is difficult to provide any certainty on a long-term position – and I would question any organisation that appears able to offer such a view. One very well-evidenced economic model that does help predict future trade and investment with overseas markets is ‘Gravity Modelling’. Simply put, all other things being equal, economic links are most likely with the largest and closest markets. This predicts that shoppers in Reading, if they leave Reading, are more likely to shop in London than Bristol. Extrapolating this view, even if the German market becomes difficult for UK exporters, it is unlikely that the volume lost in sales will manage to find markets in the Far East. Equally, any investment lost to the UK from EU neighbours is unlikely to be replaced by investment from strongly-performing Asian economies who continue to see huge opportunities on their own doorstep. All in all, therefore, the arguments for long-term upsides are fundamentally difficult to fully reconcile with long-term economic evidence.

In summary – in my opinion, a ‘No Deal’ Brexit is an act of economic self-harm. It is considered to be particularly pernicious because not only is it likely to damage the economy irrevocably, the expectation is that it will damage the regional economies and economic groups least able to adapt. On this basis it represents an economic emergency.

RingGo partners with Go Ultra Low to encourage electric vehicle adoption

Joining Government and industry representatives, RingGo brings its wealth of experience in how parking can encourage electric vehicle adoption to the campaign 

RingGo, the UK’s leading cashless parking provider, today announced a partnership with Go Ultra Low, the national campaign for electric vehicles. Supported by a consortium of vehicle manufacturers and the Government’s Office for Low Emission Vehicles, the Go Ultra Low campaign aims to reduce misconceptions and dispel myths in order to drive the continued adoption of electric vehicles (EV).

In support of the launch of the new Go Ultra Low campaign RingGo are helping to provide their customers with the information they need to make the switch to electric by including messaging and information on their website and app. They will also be working with Go Ultra Low to showcase the impact which the parking industry can have on helping to drive uptake of EVs.

Becoming a partner of the campaign reinforces RingGo’s focus on promoting EV usage and growth within the UK and builds on the work the company is doing in the environmental space to make cities cleaner, healthier and more liveable.

The Go Ultra Low campaign aims to normalise EV use and provide drivers with all the information they need to make an informed decision about switching from traditional, petrol and diesel cars to an EV. By reassuring drivers about the cost efficiency, range and infrastructure in place to support EVs and highlighting the positive environmental impact making the switch can have, Go Ultra Low hopes to encourage more drivers to make their next car electric.

RingGo strongly encourages more environmentally friendly driving and their parking solutions enable both providers and users to make better decisions around environmentally conscious parking and reducing carbon emissions. Councils and parking management companies can use emissions based parking tariffs to influence choice, while drivers can locate EV charging stations and ULEZ information – a solution that RingGo brought to market first.

“We have already seen through our emissions based parking solution that the adoption of electric vehicles is on the rise, but it still feels like we have a long way to go,” said Peter O’Driscoll, UK Managing Director, RingGo. “Making a positive impact on the environment through our work is something we, at RingGo, are passionate about so it is great to partner with a campaign like Go Ultra Low, who are aiming to achieve the same goal. Bringing our expertise together will help us encourage EV adoption and make cities across the country healthier and more liveable for generations to come.” 

“Registrations for battery electric vehicles have hit a record high, with a 93.1% increase in year-to-date registrations compared with 2018. Currently there are 223,000 electric cars registered in the UK compared to only 3,500 in 2013 – and we are just getting started,” said Poppy Welch, Head of Go Ultra Low. “This partnership with RingGo will help us to show drivers across the country how easy it is to make an EV work in their lives. RingGo has been championing EV adoption through its emissions based parking solution and now with its EV charging point locating capabilities, it’s easier to make the switch than ever. Working together we can continue to make monumental strides in the nation’s switch to electric.”

apT ecology team grows after new business wins

Reporter: Stuart Littleford

An ecology team at a pioneering public sector planning and development consultancy is expanding to cope with growing demand.

Telford-based apT’s team of ecological experts has trebled in two years, partly as a result of winning new consultancy work outside their home borough.

The team – made up of ecology and green

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SolarWinds and Kenson to attend HETT 2019

SolarWinds and its direct reseller, Kenson, will attend the annual Healthcare Excellence Through Technology (HETT) event at the ExCel in London, on October 1st and 2nd. The U.K.’s top healthcare technology event is a relevant platform for both companies to share their knowledge of, and promote awareness for, stronger cybersecurity practices in this sector.

In

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SolarWinds Survey Explores the Tech Skills Gap and the Future of the IT Professional

Annual IT Pro Day survey highlights need to increase upskilling and tech pro confidence

SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the findings from its IT Pro Day 2019 survey: Building Confidence for Tech Pros of Tomorrow. The survey results explore what tech pros need to build confidence

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CIOJ calls for more information about use of Snoopers’ Charter against journalists and their sources

The Chartered Institute of Journalists (CIOJ) has persuaded the Investigatory Powers Commissioner’s Office to consider reporting more detailed information about warrants seeking journalists’ digital data and information that could identify their sources.

The IPCO is the oversight body set up by the controversial Investigatory Powers Act 2016, which is also known as ‘The Snoopers’ Charter.’

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£2m invested in tackling air pollution in Greater Manchester

Air quality research in Manchester has received a significant boost with the announcement of funding from two programmes, totalling nearly £2m.

The funding was announced at the launch of two Manchester-based research projects to help tackle air pollution; the Natural Environment Research Council (NERC) air quality supersite, and the Manchester Urban Observatory.

The NERC supersite

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North Tees and Hartlepool NHS Trust delivers fast, secure access to applications for clinicians in A & E with Imprivata

Top Trust nationwide for A&E performance provides clinicians in emergency care with secure ‘tap and go’ access to NHS spine enabled applications

Imprivata®, the healthcare IT security company, has announced that North Tees and Hartlepool NHS Foundation Trust has deployed Imprivata Spine Combined Workflow to deliver secure, No Click Access® to applications on

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Encryption and GDPR – Where do you Stand?

Reporter: Seymour Roach

Data encryption is nothing new as a need or requirement for an organisation, but since the EU’s General Data Protection Regulation (GDPR) came into force last May, it allows anyone in the Government or public sector a simple and effective way to comply with the legislation.

Article 32 requires “the pseudonymisation and

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SPINR enlisted by South Yorkshire Fire and Rescue to help those most vulnerable

SPINR, the data and API integration company, announced they are working with SYFR to facilitate data sharing between public sector organisations and the fire and rescue service. Only by working together in this way is it possible to identify those in need, so that targeted home visits can be carried out to the elderly and

Continue reading SPINR enlisted by South Yorkshire Fire and Rescue to help those most vulnerable