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October 2019
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Council iPhone app achieves success in national public sector awards Trafford

Innovative initiatives in a national public sector awards programme. Developed by e-commerce The iPhone app recently launched by Trafford Council has been nominated as one of the UK’s most experts, boxsail, the new app recorded over 1,100 downloads in its first six weeks and has been given positive reviews by local residents. Find it at or download it free direct from the Apple store.

-With funding pressures now a major concern for Councils, the need to challenge current practice and develop new ways of delivering service excellence has never been so great,” comments Deepak Sharma, MD of boxsail. -The new iPhone App offers residents a new and immediate way of accessing their local Council services, but crucially also provides Councils with a highly cost-effective means of engaging with a growing number of consumers. We hope the success of the Trafford pilot will encourage Councils across the UK to adopt the new App which can easily be adapted to fit individual requirements.”

Executive Councillor Alex Williams adds: “I am delighted that this application has been recognised at a national level and to be shortlisted is a major achievement. The application has been well received by our residents and demonstrates just one example of how we are developing innovative methods to ensure we are providing first class services to our residents in an efficient, convenient and cost effective way.”

Created to make it easier and more convenient to access services and contact Trafford Council, the free to download ‘Council Services’ app brings together key features in one easy to use format. By far the most popular is the bin calendar which uses postcodes to give the correct information. Other features are increasingly well used such as the ‘Report an Issue’, where residents can report up to 45 different issues from a missed bin collection to a broken street light, and ‘Find My Nearest’ which locates libraries, parks and other local amenities using GPS signals.

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