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June 2021
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The imminent challenge of non-Covid-19 patients within the NHS and how Lexacom will support new ways of working in healthcare

Reporter: Stuart Littleford

The Covid–19 pandemic has not only caused worldwide deaths and suffering but has also resulted in a dramatic change in healthcare working practices. In the post Covid–19 world, there will need to be a re-evaluation of how healthcare is delivered and managed. There will be more reliance on remote working together with the need for efficiency and flexibility in working practices. With the whole of the NHS focused on the pandemic, there are now hundreds of thousands of non-Covid-19 patients waiting for primary care referrals and secondary care clinic appointments, not to mention surgery waiting lists. This equates to an avalanche of referrals, letters and other documents which will need to be created quickly, efficiently and accurately.

Document creation is fundamental to the healthcare system, whether it be from the clinic or from home during telemedicine consultations, by secretaries typing out letters or using speech recognition to automate document creation. The UK-based company, Lexacom, is ideally placed to help support these changes by leading the way in digital dictation, speech recognition, remote transcription and document management.

“In the coming months, the backlog of non-Covid-19 patients is going to place a further strain on UK healthcare administration. Lexacom is proven to increase efficiency and speed up turnaround times of referrals, letters and other documents. NHS trusts require quick answers as soon as possible and Lexacom provides the security and accuracy that medical professionals need. Our solutions can also be instantly accessed and embedded into existing admin systems and can be used remotely. This will be essential for future working practice” said Dr Andrew Whiteley, Managing Director, Lexacom.

Lexacom has been delivering workflow solutions to the healthcare, legal and professional markets for the last 20 years. Their vision is to help organisations around the world increase their professional productivity and to drive operational excellence through innovative, reliable and cost-effective solutions.

Furthermore, Lexacom has recently been included in the newly released NHS SBS Digital Dictation, Speech Recognition and Outsourced Transcription Framework. This allows NHS trusts and other healthcare organisations to directly access Lexacom’s portfolio of software and hardware.

With over 60% of general practices using their software, Lexacom are in the unique position of improving the links between primary and secondary care and to support the NHS during these challenging times. “Being included on the SBS framework further strengthens the long-standing relationship we have as a trusted and approved partner within the healthcare sector and we are proud to be recognised for this” said Dr Whiteley.

During this pandemic, healthcare delivery has changed to cope with the unprecedented situation. In the post-Covid-19 world, changes that have been instituted will need to be developed to provide the best service for patients, improve workflow and efficiency and to keep both staff and patients safe. Lexacom has a proven track record of delivering this by ensuring easy access to world-leading digital dictation, AI speech recognition and remote transcription technology.

For further information, please contact 01295 236910, or see


The Lexacom Portfolio

Lexacom 3 is an advanced digital dictation and document creation system designed by doctors, for doctors. With its easy to use workflow management, it helps professionals and their teams work together. It is the ideal solution for any healthcare facility looking to evolve current practices and can be configured specifically for any organisation’s requirements or within existing medical admin systems.

Lexacom also provides a wide range of additional services including the latest in professional AI speech recognition, encrypted cloud technology for mobile devices, integrated transcription services and secure cloud based data storing allowing work to be shared across many sites. All of these features will be essential for future working practice.

Echo revolutionises professional speech recognition by using the latest AI technology to produce outstanding levels of accuracy from first use. Lexacom manage and support a UK specific healthcare dictionary for their clinicians, ensuring Echo stays up to date with not only medical terms, but also professional acronyms and abbreviations. 

Cabolo is a unique solution that records and transcribes any conversation with complete security using AI speech recognition. The small, portable, stand-alone device does not require the internet to work. It is an ideal solution to record and share any conversation, business meeting, lecture or video conference. It provides subtitles in real time and delivers a multimedia PDF with synchronised text and audio which can be archived with extensive search functionality.

Mobile can be used on any handheld device and allows professionals to record, track and approve dictations wherever and whenever they like. Fully integrated with a desktop installation, Lexacom Mobile uses securely encrypted cloud technology to transmit dictations between healthcare workers and secretaries, ensuring data remains safe at all times.

Scribe is an integrated transcription service available at the touch of a button and provides all Lexacom customers with instant access to a UK based, high quality, secure transcription service. This brand-new solution is fully embedded within Lexacom 3 and will enable work to be securely transferred, with no additional steps.

Connect is a secure, cloud-based service, allowing document creation at multiple sites, thus sharing resources and increasing productivity and cost savings. The data is stored in a UK-based secure data centre and is encrypted to the highest NHS and G cloud security levels.

The Lexacom Story

Like all great companies, Lexacom was created to solve a problem. Working as a busy GP partner in the 1990’s, Dr Andrew Whiteley was constantly frustrated using antiquated, unreliable dictation recording machines and tapes for creating letters and patient referrals. The numerous problems associated with this way of working inspired Andrew to develop one of the first digital dictation programs. Designed to be easily used by everyone, even the most technophobic senior partner, his practice quickly embraced the new technology.

Word spread and enquiries started to flood in as practices heard about the solution and wanted to use it. At this point, Andrew and his founding partner, Dr Matthew Tytherleigh, decided that Lexacom should be developed into a business.

Two decades later, Lexacom has thousands of customers, tens of thousands of users and a platform of five innovative solutions used to make millions of documents every year, across three continents. Lexacom is one of the most exciting software companies in the UK and with Andrew still the Managing Director, Lexacom has been able to stay faithful to those early ideals of addressing the needs of the user.

Lexacom customers are passionate supporters of the user-friendly software and the inclusive approach to new feature development. There is constant evolvement and refinement of the solutions that are offered in response to customer feedback. Although the company’s early foundations were in healthcare, Lexacom’s approach and ease of use has meant its software is favoured by busy professionals including lawyers, accountants, local and central government, surveyors and estate agents. 

Lexacom is based in Banbury, Oxfordshire, serving clients throughout the UK and Europe. With several forward-looking partners, Lexacom also distribute their software throughout the Middle East and Australia.

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