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July 2019
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Anyone for Mars?

By David E P Dennis FCIPD LCGI RAF – Arachnoid Articles

 

On clear nights it is easy to see Mars, reddish and distant. The planet is around half the size of Earth and the pull of gravity is far less than on our planet. Astronauts travelling to Mars would be weightlessly suspended in what […]

What customer-centricity really means and why it matters so much

More than thirty years of earning my living from trying to help people forge better relationships with their customers has convinced me that if we’re to get better at dealing with customers in our professional lives, we need to improve how we communicate with and relate to people in all areas of our lives. […]