‘CIPD research clearly shows that engaged employees perform better and are less likely to be absent or quit’, says John Sylvester, executive director of performance improvement company P&MM and head of its Motivation Division. He continues: ‘The public sector in particular tends to see higher levels of staff turnover and, with the cost of recruitment at around £7,750 per position (and even more for managers), it makes financial sense to invest in employee engagement.’

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