New Research Strengthens the Business Case for SIAM, as 89% of SIAM Adopters are Confident that their Investment is Paying Off

Almost nine in ten respondents whose organizations have adopted Service Integration and Management (SIAM) are confident it has delivered a positive return on investment, according to the latest Global SIAM Survey 2026, published by Scopism and sponsored by Atos. However, just 26% say their organizations formally measure the financial savings or cost avoidance achieved, highlighting an opportunity to strengthen the evidence underpinning SIAM investment.

Scopism shared the initial results of The Global SIAM Survey 2026 at its Service North Conference in Manchester on 2nd November. Now in its ninth year, the survey collected responses across 38 countries, its largest participation to date. For 2026, the research included new questions exploring the business case for SIAM, financial outcomes, and return on investment.

SIAM helps organizations coordinate multiple service providers, so they work together to deliver services, with clearer accountability, stronger governance, and better performance visibility.

Claire Agutter, founder of Scopism, said: “The conversation is increasingly moving beyond whether organizations need service integration, toward how they can do it well, demonstrate its value, and continually improve. We are seeing more mature SIAM models, growing interest in governance and measurement, and greater recognition that effective integration is applied both within and outside the organization’s boundaries.”

Parmjit Singh, Atos, added: “Organizations increasingly recognize the value of SIAM, but proving ROI remains a key maturity challenge. helps clients embed measurable outcomes from the outset, linking operational improvements, risk reduction and service performance to tangible business benefits that can be tracked, reported and continuously improved.”

The findings also indicate the financial benefits being achieved. Three in ten respondents in this group report annual savings or cost avoidance of at least 10%. Of these, 6% reported savings of 25% or more, with improved process efficiency being the most frequently reported source of savings or cost avoidance, closely followed by reduced incident or outage impact at 56%.

Despite this confidence, financial measurement remains uneven. Alongside the 26% formally measuring savings or cost avoidance, 31% rely on informal estimates, while 21% plan to measure benefits but have not yet done so. The findings suggest that demonstrating value remains a significant challenge, as Harjit Gill, Atos, explains:

“Successful SIAM transformations fundamentally change how organizations govern, collaborate and make decisions. Technology and process design are important enablers, but sustainable success depends on changing behaviors across internal stakeholders, suppliers and service consumers.”

Scopism’s Global SIAM Survey 2026, sponsored by Atos, reveals financial benefits alongside a gap in how organizations demonstrate its value.

Among respondents whose organizations sell SIAM consultancy, technology, or implementation solutions:

· 75% identify a weak or unclear business case as a barrier preventing customers from investing. This is cited more frequently than lack of budget, at 35%.

· Almost half, 48%, identify unclear return on investment as a barrier.

The survey also examines how organizations are adopting AI within their SIAM models; the skills needed for successful implementation and the expansion of service integration beyond IT into other business functions.

The Scopism Global SIAM Survey, sponsored by Atos, is available for download here scopism.circle.so/c/global-siam-surveys-5de2c9/scopism-atos-global-siam-survey-2026