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January 2020
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Christchurch Group appoints Ruth Smith, Chief Operations Officer

Ruth Smith, Chief Operations Officer, Christchurch Group

Winner of Health Investor’s Best Complex Care Award 2018 Christchurch Group – the UK’s leading provider of award-winning clinically-led neurorehabilitation1 services designed to improve the function, reduce symptoms, and enhance the well-being of patients with acquired brain injury (ABI), spinal injury and other neurological conditions – has promoted Ruth Smith to Chief Operating Officer.

Ruth – who demonstrated outstanding leadership qualities in her former role as Director of Operations – will be responsible for further improving the company’s post-acute neurorehabilitation services at its 10 centres located across the UK, 100 % of which are rated ‘Good’ or ‘Outstanding’ by the Care Quality Commission. She will also lead her team to further improve the company’s already outstanding outcomes for patients, 86% of whom return home after a period of rehabilitation.

Other tasks that fall within her remit include overseeing marketing initiatives, implementing effective business practices, delegating responsibilities to ensure staff members grow as capable participants of the team and spearheading coaching initiatives to optimise employee capabilities. She will also be responsible for controlling company costs and preparing timely and accurate reports on financial performance.

Commenting on her promotion Richard McKenzie, CEO, said, “As Director of Operations Ruth delivered outstanding results and lasting improvements. Under her leadership Christchurch became the ‘only’ UK healthcare specialist to have achieved Headway Approved Provider status for ‘all’ its services. The value of accreditation goes beyond a competitive distinction from other service providers – it demonstrates commitment to continuous service improvement and ensuring a workforce trained and skilled in working with individuals with brain injury.

“Ruth is an individual of proven integrity, who employs role-models-values-based leadership to command the confidence and trust of all stakeholders. She has a clear understanding of our Group’s core values and culture, possesses significant business acumen and a sound understanding of our business strategies. Her promotion to the position of Chief Operating Officer is very well deserved.”

Concluding, Ruth Smith said, “Having spent 18 years in the NHS and independent healthcare sector as a qualified Nurse and Health Care Manager responsible for regulatory compliance and quality assurance, I am thrilled to have been promoted to Chief Operating Officer for Christchurch Group. In the future I plan to continue to grow and develop effective services for all our patients, to build further strategic partnerships with the NHS to provide effective solutions to meet the rehabilitation needs of the UK’s population and drive forward the vision of the Group and core values, building on its outstanding reputation.”

  1. Neurorehabilitation is a complex medical process which aims to aid recovery from a nervous system injury, and to minimise and/or compensate for any functional alterations resulting from it.

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