April 2024


Government Technology Made Easy: How to Better Connect With the Community

By Nadav Avni, CMO of Radix Technologies

We’ve come a long way in improving public communications via government technology. Citizens once relied on newspapers, radio, or TV to hear from their leaders. And while these means live on, digital communications have opened a new way for governments to connect with their citizens.

Nadav Avni

Every government department and local government agency now uses digital technology for everything from managing queues at local transport offices to announcing interest rate rises. Communications agencies send email updates, tweet announcements, publish web bulletins and articles, and host webinars. In many government offices, an Android TV-powered device often works simultaneously as an information kiosk, a digital display, and a bulletin board.

Why Governments Must Improve Connections With the Community

Citizens demand transparency in their elected representatives. No matter what the situation is, people expect their government leaders to tell them the facts. Community engagement enables leaders to update stakeholders on the status of their programs. Meanwhile, citizens love access to information so they can be involved in discussions about their area.

The sooner your residents receive news, the better. And what better way to receive information from the government than with modern communication technology?

More importantly, current government technology should support and even encourage two-way communication. People have a right to be heard, from small complaints about uncollected refuse to large issues like a union strike. At the same time, the government has to reply. Whether it’s addressing a growing concern like a pandemic or responding to a child’s letter, people want to know the government is actively working on their behalf.

To improve communications with the community at large, government agencies should invest in modern digital technologies that allow for better interaction. These technologies should be widely available, easy to use, manageable, and responsive.

Streamlining Communications Through Android TV Displays

Android TV devices are among the most common and widely used communication equipment in the world today. As of January 2023, more than 150 million devices worldwide use Android TV as their preferred operating system (OS). This includes smart TVs, set-top boxes (STBs for dumb TVs), dongles, sound bars, and projectors.

On their own, these devices can do the job they’re supposed to. But with Android TV powering them, televisions and tablets become much more useful and effective. Android TV turns dumb devices into smart TVs complete with streaming services and other applications. The devices can then serve as dedicated billboard displays, information kiosks, and active signs.

Android TV also helps improve the communication capabilities of present government technology. A small investment can turn static display devices into helpful and interactive communication devices.

Automating Visitor Navigation in Government Offices

Information kiosks are a great way for people to get directions almost instantly. Self-service devices can provide accurate information to travellers and first-time visitors any time of day. There’s no need to wait in line until a clerk is able to assist them. In a busy airport or crowded government building, self-service information kiosks can quickly get lost individuals back on the trail.

To turn dumb displays into smart information assistants, admins simply install a navigation app, a basic chat program, and the venue’s digital map. Android TV also helps administrators secure the displays by shutting down all other apps and locking the device into exclusive kiosk mode.

Providing Community Alerts Through Government Technology

Android TV devices can also use basic chat or broadcast apps to deliver important messages across the government’s many display devices. For example, officials can alert the general public of critical incidents by activating a banner message during normal broadcasts.

Admins won’t have to shut down regular broadcasts. Rather, they can display the message as a running ticker above or below the screen. In case of urgent matters and heightened emergencies, admins can override the displays to broadcast any critical advisories across the screen.

Community Signage and Announcements

Display devices in government buildings can act as dynamic billboards that can instruct, inform, and engage audiences. A digital display makes these visits more effective and efficient by sharing wait time updates, important advisories and announcements, or basic instructions and guides.

Say your community has a digital display that gives residents the day’s temperature, weather, and traffic conditions. In between updates, the display can also show important advisories such as tax deadlines and voter registration dates.

Improve Government Technology With a Capable Android TV Manager

With the proliferation of Android TV across government offices as well as community areas, managing these devices requires capable Android TV management software. IT administrators use the device management platform to manage all connected devices, perform maintenance services, and provide security measures.

With remote connectivity, the Android TV manager can check individual devices to ensure all software and firmware are running the latest versions. If they’re not, admins can then perform over-the-air (OTA) updates via secure connections from Amazon Web Services. The remote system also allows admins to perform updates individually, by batches, or on all units.

A device management platform also makes sure that only authorised users can access the device based on their permission levels. For instance, end users can operate the allowed program and nothing else, while admins can see the operating system and make fixes or improvements.

Additional security features include the ability to freeze, disable, or wipe clean devices that have been compromised or stolen. Security measures should also allow IT teams to lock devices and prevent users from launching authorised apps, playing video games, or visiting social media pages.

Given an agency’s substantial investment in government technology for communication, they must ensure that their devices remain secure. With the right reliable device management solution, it’s easy to keep Android TV devices performing efficiently.

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