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February 2013
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MCA REPORT HIGHLIGHTS HOW CHOICE IN PUBLIC SERVICES SHOULD BE PROMOTED AND DELIVERED

The Government should be much clearer about what it means by choice in public services, according to a new report published recently by the MCA (Management Consultancies Association). And ministers should launch a massive campaign – through new Choice Concordats – to increase the information that is provided to citizens, explain the available choices and improve understanding of their consequences. […]