THE LATEST EDITION

November 2018
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COAST & COUNTRY'S RECORD NUMBERS FOR LEARNING

A record number of Coast & Country Housing employees have been working towards qualifications in the last 12 months.

More than 100 staff have been studying for a wide range of qualifications including NVQs, Institute of Leadership and Management credentials, Foundation Degrees, Chartered Institute of Purchase and Supply Diplomas, European Computer Driving Licences and Masters Degrees.

Employees, from maintenance technicians to customer service staff to service team leaders, managers and supervisors, have been encouraged to extend their skills and knowledge through training and development programmes.

For the first time, Coast & Country worked with the School of Health & Social Care from Teesside University to deliver a leadership course, which has been so successful it plans to repeat the programme in the next academic year.

Coast & Country, one of the largest regeneration and housing companies in the region is aiming to be the best social housing business in the country and last year launched a Journey to Excellence initiative to help achieve that goal.

A key part of this initiative was to examine how the company is organised, how it can excel in customer service and how it can play a key role in regenerating communities.

Part of this strategy is ensuring its staff are motivated and empowered to be the best and the increase in the number of staff undergoing training is a key component.

Iain Sim, Chief Executive of Coast & Country, said: -Part of our Journey to Excellence is ensuring that employees, throughout the whole of Coast & Country, are given the support and opportunity to broaden their knowledge and skills base to enable them to provide an even better service to residents.

-This is the largest number of Coast & Country staff to have studied for qualifications in one year. It has proved to be a great motivator with many, having had a taste of getting back in to education, keen to continue with their personal development and work towards further qualifications.

-A well-trained workforce is more confident and knowledgeable which translates in to improved support and provision for our customers.

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