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Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies

AMI Conversational Artificial Intelligence Solution Transforms Services for Citizens

Britannic Technologies, specialists in voice communications, systems integration and managed services, has deployed AMI, a conversational AI solution into Stockport Council’s contact centre to improve customer experience. AMI has enabled the council to reduce the cost of customer response in the contact centre by 95%, compared

Continue reading Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies