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THE LATEST EDITION

November 2019
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Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies

AMI Conversational Artificial Intelligence Solution Transforms Services for Citizens

Britannic Technologies, specialists in voice communications, systems integration and managed services, has deployed AMI, a conversational AI solution into Stockport Council’s contact centre to improve customer experience. AMI has enabled the council to reduce the cost of customer response in the contact centre by 95%, compared

Continue reading Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies

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Drive strategic change with integrated transport solutions to create more liveable cities

Peter O’Driscoll

Peter O’Driscoll, Managing Director, RingGo

Local governments are now fully embracing digital services that benefit both their staff and constituents, slowly, but surely getting rid of paper and physical offerings. However, to see the scale of benefits that can be realised from digitising, local governments should be looking to develop new

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‘How much bandwidth do I need?’

David Trossell, CEO and CTO of Bridgeworks

By David Trossell, CEO and CTO of Bridgeworks

Whenever a network seems to operate too slowly the conversation soon turns to how much bandwidth the network connectivity and infrastructure offers, and then it moves on to how much faster the network could be if more money

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