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AMI Conversational Artificial Intelligence Solution Transforms Services for Citizens
Britannic Technologies, specialists in voice communications, systems integration and managed services, has deployed AMI, a conversational AI solution into Stockport Council’s contact centre to improve customer experience. AMI has enabled the council to reduce the cost of customer response in the contact centre by 95%, compared
Continue reading Stockport Council reduces cost of customer response in the contact centre by 95% with Britannic Technologies
The latest edition of the Government & Public Sector Journal is available to read online: LATEST EDITION
Peter O’Driscoll
Peter O’Driscoll, Managing Director, RingGo
Local governments are now fully embracing digital services that benefit both their staff and constituents, slowly, but surely getting rid of paper and physical offerings. However, to see the scale of benefits that can be realised from digitising, local governments should be looking to develop
Continue reading Drive strategic change with integrated transport solutions to create more liveable cities
David Trossell, CEO and CTO of Bridgeworks
By David Trossell, CEO and CTO of Bridgeworks
Whenever a network seems to operate too slowly the conversation soon turns to how much bandwidth the network connectivity and infrastructure offers, and then it moves on to how much faster the network could be if more
Continue reading ‘How much bandwidth do I need?’
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