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November 2019
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Five Ways Local Authorities Can Integrate Live Chat Into Digital Transformation

For GPSJ by Graham Jarvis – Freelance Business and Technology Journalist

Graham Jarvis

Gemma Baker

In June 2018 Salford City Council won the Digital Council of the Year and the overall Digital Leader accolades at the prestigious DL100 Awards ceremony during Digital Leaders week. The latter award was drawn from the winners of

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Capita: We care what people say

Salford Council’s service

Salford City Council exists to serve its residents and provides a comprehensive range of services and facilities.

The council’s mission statement is ‘’to create the best possible quality of life for the people of Salford’’.

Many of its services are high profile and include aspects of education, social services and health, land

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We care what people say

Regardless of whether our interpreters are working in a home, hospital, council building, prison or a GP’s surgery, they always listen to what people say. They bring clarity to confusion, and help deliver vital public services to those who need them most. To those who are disorientated and frightened, such as asylum seekers or refugees,

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